INTELLIGENT AUTOMATION SPECIALIST (HYBRID)

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The AI CoE is dedicated to leveraging AI, machine learning, and automation technologies to enhance business efficiency and improve customer experiences. We are looking for an Intelligent Automation Specialist to design and implement AI-driven automation solutions that streamline workflows, reduce manual effort, and enhance decision-making processes.
This role will work closely with business stakeholders, IT teams, and data scientists to identify opportunities for intelligent automation, develop AI-powered workflows, and integrate automation into existing systems to drive efficiency and innovation.

Key Responsibilities:

• Learn and understand the business domain, processes, and pain points to develop automation solutions that drive value.
• Partner with business teams to identify opportunities for AI-driven automation, enhancing operational efficiency and customer experiences.
• Design, develop, and implement intelligent automation solutions using AI, machine learning, natural language processing (NLP), and RPA technologies.
• Build and maintain workflows that integrate AI models to automate decision-making and optimize end-to-end business processes.
• Utilize large datasets to extract insights and develop automation solutions that continuously improve based on feedback and learning.
• Evaluate and optimize the performance of AI-powered automation tools, ensuring accuracy, efficiency, and scalability.
• Work with IT and data engineering teams to integrate automation solutions into enterprise systems, ensuring seamless data flow and security.
• Provide ongoing support, monitoring, and enhancement of automation solutions to adapt to business needs and changes.
• Communicate complex automation concepts and insights to non-technical stakeholders in a clear and actionable manner.
• Research and explore new AI-driven automation tools, platforms, and best practices to continuously improve automation capabilities.

• Undergraduate or graduate degree in computer science, data science, engineering, or a related field.
• 3+ years of experience in intelligent automation, RPA development, AI-based process automation, or similar fields.
• Strong knowledge of AI/ML models, NLP, and automation technologies for process optimization.
• Hands-on experience with RPA platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate) and AI-based workflow automation tools.
• Proficiency in Python, SQL, or other scripting languages for automation and data processing.
• Experience working with APIs, cloud platforms (Azure, GCP, AWS), and enterprise systems integration.
• Ability to analyze large datasets and develop predictive models to enhance automation solutions.
• Familiarity with process mining, task mining, and workflow automation tools to assess and optimize business operations.
• Strong problem-solving skills, with the ability to develop innovative automation solutions to complex business challenges.
• Excellent communication skills to collaborate effectively across business and technical teams.

NICE TO HAVEs

• Experience with chatbots, conversational AI, and virtual assistants for automation.
• Knowledge of low-code/no-code automation platforms for rapid solution development.
• Understanding of data governance, security, and compliance in AI-driven automation.
Bilingualism (French/English)

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).