System Support Specialist - Canada - On Site

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About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The System Support Specialist is responsible for learning and maintaining the HR software system for Payroll and HR Outsourcing, including the diagnosing of issues and launching of new services, all while supporting the relationship between Vensure, Division Partners, clients, and vendors. This position will spend time as part of an entrepreneurial team looking to validate the changes to client technology platforms while supporting the new capabilities being implemented for clients.

Essential Duties And Responsibilities

• The essential functions include, but are not limited to the following:
• Maintaining overall system setup of an HR software system as well as other third-party products offered to clients.
• Maintain User Role Security
• Maintain Team Project Task Lists
• Create and maintain vendor and internal ticket submissions.
• Troubleshoot system issues, including researching within system documentation and thinking outside the box for additional resources.
• Provide internal training; may occasionally extend to external training.
• Manage day-to-day administrative tasks while effectively prioritizing additional tasks, issues, and additional responsibilities.
• Build and maintain positive colleague relationships.
• Manage the bridge between business, technology, and strategy.
• Other duties as required.
  
  

Knowledge, Skills, and Abilities

• 2-5 years of customer support experience required.
• Strong understanding of all facets of Payroll Processing for both PEO/ASO/EOR and staffing
• Industry expert for Taxes along with the reporting needs to ensure accurate mapping and explanation of changes between two systems.
• Be able to work as part of a team as well as on your own to complete tasks in a timely manner.
• Effective commun ication and teaching abilities working with clients, vendors, and internal personnel.
  
  

Education & Experience

• High School Diploma
• 1+ year(s) in Human Resources and/or Payroll preferred.
• 1+ year(s) utilizing an HRIS, HCM, or HRMS highly preferred.
• Above average organizational, analytical, time management, and problem-solving skills
• Able to quickly learn new software systems.
• High attention to detail
• Able to maintain confidentiality.
• Proficiency in the French and English languages, including the ability to listen, understand, read and
• communicate effectively both in writing and verbally in a professional environment.