Warehouse and Customer Experience Manager - CANADA

If you have great attention to detail, can follow processes, and have solid customer service skills, we’d love to meet you! We’re not just here to make mountain bike clothing. We’re here to influence the culture of mountain biking and show the world what an amazing lifestyle sport it is. Everything we do supports our mission to help people live ‘no ordinary life’.

We're looking for a hard-working and proactive team member to run the warehouse and be responsible for customer experience in Canada. 

As part of a rapidly growing brand, this role is key to ensuring our customers receive exceptional support. We're after someone who genuinely cares – that orders arrive on time and correct, that returns and exchanges are seamless, and that every customer feels looked after from start to finish.

Ideally, you're a mountain biker or have a passion for the lifestyle. More importantly, you’re someone who shows up, gets stuff done, and keeps things running smoothly. You’ll be doing everything from packing and shipping orders, stock management, helping keep the warehouse clean and organised, to assisting walk-in customers.

Key roles and responsibilities:

• Packing / Shipping Online and Wholesale Orders
• Restocking Shelves and Stock Take
• Inventory Software Management and Ensuring Data Accuracy
• Sourcing and Ordering Warehouse Supplies
• Customer Experience Enquiries via Email, Phone, and In Person
• Processing Returns and Exchanges
• Keeping the Showroom / Warehouse Clean and Presentable
• Greeting and Helping Walk-In Customers
• Assisting at Events (some weekends during the year)

What’s in it for you?

You’ll be part of a growing global brand at an exciting time. Squamish is our hub for Canada, and you’ll be at the heart of it. The role offers flexibility, a close-knit team environment, and proximity to world-class trails – ideal for a balanced lifestyle.

We’re committed to high-quality service, creating positive change in the industry, and doing things with purpose and fun.

To be successful in this role, ideally you:

• Have experience with customer service
• Have great attention to detail
• Can follow structured processes
• Are physically capable of lifting boxes, climbing ladders/ stairs and restocking elevated shelves
• Have a proactive, can-do attitude
• Are self-motivated and reliable
• Can think critically and creatively
• Enjoy contributing to a positive team environment
• Experience in warehouse management and customer service is a plus and will be considered highly
• Must have a drivers licence

We don’t expect you have done the exact job before to be eligible, we’re looking for people capable of doing it.

Other perks:

• 4 weeks paid holiday
• Free DHaRCO gear + staff discounts
• Annual Whistler Bike Park Pass

The role is based at our Warehouse/Showroom in Squamish, BC.

Sound like you? Go to the Job Page on our Website (link below), and fill in the Form at the Bottom of the Page to Apply. We will not accept email or applications via LinkedIn Messages - you must fill in the form on the website to apply.

https://ca.dharco.com/pages/job-offer-warehouse-and-customer-experience-coordinator-squamish

Cheers, DHaRCO Crew