Communications Advisor (Digital)

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

The Communications Advisor (Digital) is a resourceful and collaborative communicator comfortable with learning new tools. This individual is digitally-savvy and is responsible for the design, development, support and maintenance of SickKids websites. Their work helps ensure that SickKids' online presence reflects our mission, goals and objectives, and engages our key stakeholders.

Here's What You'll Get To Do

• Work with Communications & Public Affairs and Information Management and Technology (IMT) to ensure that SickKids websites (including sickkids.ca and the staff intranet) are of the highest quality in terms of content, design, functionality, accessibility and value as primary communications tools meeting the needs of key audiences.
• Work with subject matter experts and staff to edit and advise on content development, webpage and website builds, with accessibility and design best practices, Search Engine Optimization (SEO), diverse audiences and user experience in mind.
• Support quality assurance for external and internal websites, ensuring content adheres to branding, content guidelines and accessibility requirements.
• Advises on the development of assets to complement and enhance new and existing web content (such as graphics, photography, videos,'page'layouts).
• Manages and advises'on'design of new pages, content types, and features'on sickkids.ca,'and the intranet as well as'user management'and quality assurance'workflow.
• Acts as a consultant to staff to support the ongoing enhancement of their online presence. Provides technical and communications advice and support to internal web clients.
• Collaborates with IMT development team on planning, design and testing for sickkids.ca development sprints.
• Foster a community of learning and support for content contributors who edit and manage pages on sickkids.ca and the intranet.
• Supports design and management of digital signage across SickKids campus.
• Stay current on emerging digital trends and technologies and evaluate potential use case of new tools.
• Is aware of relevant Hospital policies and procedures and the impact of privacy, security and accessibility legislation on digital communications. This includes consulting on the development of new policies when necessary and reviewing/editing existing policies.
  
  

Essential Requirements

Here's what you'll need:

• Degree or diploma with a focus on digital communications, content strategy, marketing or equivalent experience in a digital communications environment.
• One-to-three years of experience in digital communications, with a focus on web content creation and management. Experience in the non-profit or health-care environment is an asset.
• Experience with web content management systems.
• Digital-first mindset. Familiarity with user experience (UX) design, Search Engine Optimization (SEO) principles and considerations for mobile design.
• Strong web writing, editing and proofreading skills, with attention to detail and familiarity with Canadian Press style.
• Aptitude for teaching or supporting non-expert users using content management systems
• Excellent time management and organizational skills. Ability to work independently to determine day-to-day activities and to set work priorities.
• Demonstrated portfolio of web and digital communications projects.
• A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion
  
  

Assets

• Experience content management systems: Sharepoint, Episerver, WordPress
• Knowledge of Web Content Accessibility Guidelines (WCAG) and experience in creating and maintaining AODA-compliant websites
• Knowledge of Office 365, Adobe products
• Experience with Google Analytics and Looker Studio to provide recommendations based on metrics
• Working knowledge of HTML and familiarity with Figma
  
  

Employment Type

• 35-hour work week
• Permanent Position
• Hybrid work model (onsite and remote): necessary technology provided for remote work
  
  

Benefits

Here's What You'll Love:

• This position is eligible for employee benefits coverage; including but not limited to, health and dental benefits. The benefits offered will be discussed at the time of position offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
  
  

Impact

• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
  
  

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

Technical difficulties? Email [email protected] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.