Retail Security Professional, Full-Time, Bloor

Overview

JOB DESCRIPTION

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

Responsibilities:

The Retail Security Professional maintains a secure environment for clients and employees at all times. This role includes serving as ambassador and first point of contact for Tiffany clients and is critical to provide a positive Tiffany experience from beginning to end for each client. Responsibilities include both security and back of house operations and controls.

Sales:

Deepen the relationship with our clients to drive lifetime loyalty and spend. Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.

Service:

• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador during every customer interaction.
• Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Customer Survey). -Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
  
  
  

Security Controls and Operations:

• Provide exceptional security and operations support to drive sales and service.
• Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures.
• Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions.
• Carry out operations tasks including opening and closing procedures.
• Assist with facilities repairs and communicate with store team.
  
  
  

Qualifications:

Required Qualifications:

• Valid Ontario Security License.
• High School Diploma.
• Strong interpersonal and communication skills, with the ability to engage clients and provide a positive customer experience
• Ability to respond to emergency situations, resolve issues calmly and assist with incident management
• Familiarity with security equipment, alarm systems, and loss prevention protocols.
• High integrity, Must maintain confidentiality and uphold ethical standards at all times.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Must have authorization to work in Canada
  
  
  

Preferred Qualifications:

• Experience in a retail/security environment.
• One year prior experience in a security related position.
  
  
  

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [email protected] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.