Customer Service Representative

A career as a Customer Service Representative in
the Optimum Mortgage team at National Bank means being the first
point of contact for our clients and partners. This job allows you to make a
real difference by using your communication skills, problem-solving abilities,
and attention to detail to support our clients with professionalism and
empathy.

Your role

• Deliver
  exceptional customer service by asking discovery questions and identifying
  client needs


• Process
  mortgage-related administrative tasks such as payouts, renewals, and
  payments


• Act
  as a one-touch solution for inquiries, or redirect them to the appropriate
  team


• Manage
  a shared inbox and route emails according to procedures


• Follow
  internal processes to help the team meet its goals


• Communicate
  openly and ethically with clients and colleagues


• Foster
  a respectful and inclusive environment

Your team

You’ll be part of a dynamic and collaborative team that
values flexibility, continuous learning, and internal mobility. We offer a
hybrid work environment and adaptable schedules to support your well-being.
You’ll report to a manager who encourages growth and development through
personalized training, coaching, and mentorship.

Required qualifications

• Post-secondary
  education or equivalent experience


• At
  least 1 year of customer service experience


• At
  least 1 year of administrative experience (mortgage experience is an
  asset)


• Proficiency
  in Microsoft Word and Excel

• Strong
  communication and organizational skills


• Ability
  to work in a fast-paced, high-volume environment


• Detail-oriented
  and results-driven


• Adaptable
  and collaborative mindset

 

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 
 
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
 
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
 
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  
 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 
 
Come live your ambitions with us!