Senior Product Specialist - Fraud Program

Company: CGIC

Department: P&C Insurance Solutions

Employment Type: Temporary Full-Time (12 months)

Work Model: Hybrid

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people who care passionately about you, our clients, and our communities.

Our Underwriting and Product Solutions team provides financial security to Canadians by offering superior products and services. Our professional, high performing team strives to deliver effective services and evolves product offerings, to address emerging insurance trends and meet the needs of our clients.

Recognized as the product expert, the Sr Product Specialist for the Fraud Program provides Fraud expertise and a depth of knowledge of products and solutions in the national, regulatory, legislative and industry environment. You provide leadership in developing and maintaining products to positively deliver value and achieve business objectives. You will maintain and create underwriting and risk selection rules across all portfolios and be responsible for product design and development. You provide product expertise to all programs, initiatives, Manufacturing projects and implementations. You will also be providing product research, solution feasibility, problem solving, risk identification and mitigation and execution of deliverables.

How You Will Create Impact

• Research, evaluate underwriting efficiency opportunities . Author supporting reference material as appropriate.
• Lead business research and interactions related to the Underwriting Experience Optimization and Strategic Product Solutions products. Accountable to author and review supporting reference material as appropriate.
• Design products and oversee the development and maintenance of those products across companies that supports our strategic objectives and our sustainability vision. Author and secure signoff of wordings for compliance with the group of Companies standards. Liaise with Product Teams to ensure arrangements are in place to manage the risk exposure to the portfolio in support of product profitability.
• Provide leadership and subject matter expertise to project teams implementing change that affect product accountabilities. This includes acting as a SME on product accountabilities in the development, maintenance and enhancement of our policy administration systems.
• Work as a key partner with the Communications and Training teams to provide background information and content for products being developed or developed forms, questionnaires, reference and training materials. Product specialists will ensure compliance with regulations and that the needs of the different areas are met and are consistent.
• Support the profitability of portfolios by working with our business partners in analyzing, identifying and quantifying potential solutions to identified problems/issues.
• Help identify and monitor issues and opportunities for improvement, adapting to changing priorities and assist in communicating the impact and facilitating solutions to support initiatives.
• Understanding product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
• Review and assess opportunities for new improvements and functionality based on customer/user feedback and business objectives.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions for issues resolution.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have a minimum of 5 years of experience in Personal Lines or Special Lines insurance environment.
• You have a post secondary degree in Business, Economics, Mathematics or a related field.
• You have or are working towards the Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation(s).
• Having the Agile Certifications is an asset.
• You have expert knowledge of products, policy wordings, reference and training materials, Insurance Acts and provincial legislation/requirements.
• You are able to break down complex variables and derive solutions to address issues in an environment impacted by external forces.
• You have strong understanding and demonstrated experience in working in an agile environment
• You have demonstrated interpersonal skills and the ability to establish effective working relationships with team members as well as both internal and external stakeholders at various levels.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members. 
  
  
  

What You Need To Know

• You will travel occasionally.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.