RESERVATION AGENT

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Regency Vancouver is seeking a dynamic and customer service-oriented professional to join our Reservations team as a Full-Time Reservations Agent.

Hourly wage: $32.35

The Reservations Agent’s primary responsibility is to handle guest room reservation requests for the hotel. This includes preparing reservations for arrival at the front desk, inputting group rooming lists, setting up billing instructions, entering group booking details, providing guests with hotel facility information, answering questions related to the hotel and local area, and supporting various other departmental tasks for a dual property.

The ideal candidate must be available to work morning and afternoon shifts, seven days a week, including weekends and holidays.

Being part of our Hyatt Regency Vancouver family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

You are more than welcome.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications

Qualifications

• Must have a true desire to satisfy the needs of others in a relaxed and professional environment
• Previous Reservations experience preferably in a hotel industry or travel industry is considered an asset
• Experience in working with Property Management system is an asset
• Experience in luxury properties is an asset
• Must have refined and professional verbal communication skills
• Must be proficient in various computer applications (Microsoft Office, Opera, etc)
• Must possess superior guest service skills with a passion to continually exceed guest expectations
• Must be able to perform under pressure while dealing with a variety of challenges and diverse personalities
• Strong multi-tasking skills required
• Must be able to follow-through and deliver daily goals
• Must have the ability to work well independently and within a team environment