Localization Manager II, Retail

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As Lightspeed continues to grow into new regions, we're evolving how we scale world-class localized experiences. We're seeking a Localization Manager II who will be fully embedded in our Retail vertical—responsible for both product and Help Center content in all supported languages for that vertical.

You’ll act as a key bridge between technical and content-focused stakeholders, working with designers, product managers, technical writers, developers, and external linguists. You’ll manage end-to-end localization—from UI strings to Help Center articles—ensuring a consistent, high-quality multilingual experience for our customers.

This is an exciting opportunity to shape Lightspeed’s global voice, while developing localization strategies that scale efficiently and delight our users across regions.

What you’ll be doing:

• Partner with product managers, developers, designers, and technical writers to ensure smooth project planning and on-time delivery
• Use our Translation Management Systems (TMS) to coordinate workflows and manage localization projects
• Facilitate communication of project requirements with our translation agency, resolving questions and issues and route feedback to improve translation quality
• Work with developers on the technical aspects of string management in our Translation Management Systems, including flagging internationalization issues and advocating strong internationalization foundations
• Perform quality control, validate translated content and manage terminology consistency and tone

And a little bit of....

• Contribute to localization process improvements, standards, systems and best practices by escalating day-to-day project challenges
• Support continuous improvement of internal tools, translation workflows, and reference material maintenance
• Incorporate customer feedback from the Support team and Onboarding team in the Customers department to continuously improve the self-serve experience
• Collaborate with other members on the Localization team to define and drive the company-wide localization strategy

What you need to bring:

• Minimum 2 years experience in software localization
• Bachelor’s degree in Translation, Linguistics, International Communications or a related field
• Experience working with a TMS, project management tool and bug tracking system
• Familiarity with internationalization and QA best practices; linguistic validation is a plus
• Experience working in a tech or SaaS environment strongly preferred
• Outstanding written and verbal communication in English and at least one of: French, Dutch, German or Spanish
• Comfortable juggling multiple projects in a fast-paced environment across multiple timezones
• Strong organizational and project management skills
• Demonstrated capacity for solution-focused outlook while understanding complex systems
• Knowledge of industry trends and best practices, including Artificial Intelligence
• Compassionate, inclusive, and collaborative: you make stakeholders and teammates feel heard and valued

What's in it for you:

• Join a fast-paced, high-growth company.
• Surround yourself with strong talent and enjoy continuous professional growth.
• Develop in a modern and proven technology stack.
• Great benefits and perks, including equity and flexible/hybrid remote work options, in a diverse and inclusive environment.
• Development of very high traffic products, used at the global scale.
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer days

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries
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