L1 Desktop Support (French-English) (1093189)
The Judge Group
Date: 1 day ago
City: Montreal, QC
Contract type: Full time
Location: Montreal, QC
Salary: $60,000.00 CAD Annually - $65,000.00 CAD Annually
Description: Our client is currently seeking a L1 Desktop Support (French-English)
Minimum Qualifications
Fluency in French and English (spoken and written).
Technical certification or equivalent experience (2–4 years in desktop support or related field).
Basic understanding of ITIL methodologies.
Familiarity with software and hardware systems (PCs, laptops, tablets, printers).
Preferred Qualifications
A+ Certification or equivalent technical credentials.
OEM certifications as required by management.
Additional customer-specific certifications or training (as needed).
Responsibilities
Provide desk-side support for end-user devices including PCs, laptops, tablets, and printers.
Perform Install/Move/Add/Change (IMAC) activities and respond to change management requests.
Deliver support to VIP users with professionalism and urgency.
Troubleshoot and resolve moderately complex technical issues.
Maintain high levels of customer satisfaction and meet service-level metrics.
Communicate proactively with users and service desk teams regarding status updates and repair timelines.
Follow documented service operations policies and procedures.
Display consistent excellence in technical and professional service delivery.
Perform other duties or obtain certifications as required to meet evolving business needs.
Skills & Competencies
Strong communication and interpersonal skills.
Ability to work independently and follow established processes.
Customer-focused mindset with a commitment to service excellence.
Detail-oriented with strong problem-solving capabilities.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: [email protected]
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Salary: $60,000.00 CAD Annually - $65,000.00 CAD Annually
Description: Our client is currently seeking a L1 Desktop Support (French-English)
Minimum Qualifications
Fluency in French and English (spoken and written).
Technical certification or equivalent experience (2–4 years in desktop support or related field).
Basic understanding of ITIL methodologies.
Familiarity with software and hardware systems (PCs, laptops, tablets, printers).
Preferred Qualifications
A+ Certification or equivalent technical credentials.
OEM certifications as required by management.
Additional customer-specific certifications or training (as needed).
Responsibilities
Provide desk-side support for end-user devices including PCs, laptops, tablets, and printers.
Perform Install/Move/Add/Change (IMAC) activities and respond to change management requests.
Deliver support to VIP users with professionalism and urgency.
Troubleshoot and resolve moderately complex technical issues.
Maintain high levels of customer satisfaction and meet service-level metrics.
Communicate proactively with users and service desk teams regarding status updates and repair timelines.
Follow documented service operations policies and procedures.
Display consistent excellence in technical and professional service delivery.
Perform other duties or obtain certifications as required to meet evolving business needs.
Skills & Competencies
Strong communication and interpersonal skills.
Ability to work independently and follow established processes.
Customer-focused mindset with a commitment to service excellence.
Detail-oriented with strong problem-solving capabilities.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: [email protected]
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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