Strategy and Operations Coordinator

Location: Kitchener-Waterloo (Hybrid: remote/ 3 days in-office)

At Hive, we are dedicated to creating moments that matter by connecting event marketers to their biggest fans. We’re hiring a Strategy and Operations Coordinator to join the Office of the CEO, reporting directly to our Chief of Staff. This is a high-trust, fast-paced role ideal for someone who thrives on structure, communicates clearly, and brings strong follow-through to everything they do.

What does being a Operations Coordinator at Hive look like?

You’ll work closely with the CEO and Chief of Staff to keep high-priority initiatives moving with clarity and momentum. From coordinating cross-functional projects to managing internal workflows and documenting decisions, you'll bring organization and accountability to fast-moving work. You’ll have the opportunity to support strategic projects, conduct research, and leverage AI tools to improve speed and execution. If you're eager to learn how a company operates from the inside out and love solving problems, this role is for you. This is not an “admin” job, it’s a launchpad. You’ll be working side-by-side with the people driving the business forward, with a front-row seat to how strategic decisions are made and executed. You’ll get exposure to company-wide operations and the chance to grow into a high-impact operator.

What you’ll do:

• Drive high-priority projects: Coordinate timelines, deliverables, and execution for strategic and operational initiatives owned by the Office of the CEO. Ensure momentum, accountability, and smooth handoffs.
• Support internal communication & documentation: Capture meeting notes, synthesize key takeaways, and maintain clean, up-to-date resources in Notion and Google Docs.
• Bring clarity to complexity: Track moving parts, flag blockers, and support decision-making with clear updates and next steps. Help leadership stay organized, aligned, and in motion.
• Own day-to-day operations: Manage calendar logistics,support strategic rhythms like All Hands, Quarterly Kick Off, and offsite planning to keep the Office of the CEO running smoothly.
• Use AI tools to work smarter: Leverage ChatGPT, Claude, and other AI platforms to summarize notes, accelerate research, and organize workflows faster and better.
• Support high-leverage work: Pitch in wherever needed — from building prep docs, drafting internal updates, and conducting research, to coordinating across teams on cross-functional projects.
  
  

What you bring to the table:

• 1–3 years of professional experience (or equivalent projects, internships, or academic work) with a track record of reliable execution and strong follow-through.
• Detail-oriented and execution-focused: You naturally spot gaps, catch errors before they become problems, and keep projects moving with precision. You follow through, hold others accountable, and ensure nothing slips through the cracks.
• Clear and confident communicator: You write and speak with clarity, distill complex information into actionable insights, and keep stakeholders aligned through thoughtful, timely updates.
• Tech-savvy and curious: You’re excited to try new tools, figure things out, and use AI and productivity platforms to move faster.
• Independent and accountable: You’re comfortable taking ownership and asking for clarity when needed, not waiting to be told what to do next.
• Energized by startups and ambiguity: You thrive in a fast-moving environment, enjoy solving problems, and aren’t afraid to jump into something new.
• Hungry to grow: You want to level up fast and see this role as a launchpad into operations, strategy, or leadership roles over time.
  
  

Bonus experience:

While not required, any of the following would be a plus:

• Experience supporting a senior leader or executive (internship or full-time)
• Exposure to startups, consulting, business operations, or Chief of Staff roles
• Familiarity with Notion, Slack, Asana, and Google Workspace
• Demonstrated initiative (e.g., ran a side project, student group, or blog)
  
  

How you work:

• You’re dependable, proactive, and quick to flag issues or opportunities
• You care about doing great work, no matter how big or small the task
• You enjoy turning ambiguity into action plans and decisions
• You give and receive feedback well and are always looking to improve
• You thrive on clarity, collaboration, and high standards
  
  

Compensation & Benefits Package:

• Meaningful salary + equity: You’re rewarded based on impact
• Hybrid in Kitchener-Waterloo: Minimum 3 days/week in office
• Comprehensive health & dental coverage, with generous parental leave top-up
• Unlimited vacation/PTO so you can stay happy and healthy
  
  

About Hive.co

Hive is the industry-best marketing platform for event marketers. Our platform powers marketing for 1,500+ of the most iconic events, festivals, venues, promoters, and event-centric brands across North America. We help our clients sell out their shows and make their events unforgettable by growing their customer base and personalizing and automating their email, SMS, and ad campaigns.

Hive integrates with 25+ partners like Ticketmaster and Shopify, ingesting rich customer data in real-time. With this data, event marketers can segment their audiences in powerful ways and send timely, customized messages to their customers.

Hive was founded in a University of Waterloo computer lab and graduated from Y Combinator in 2014. Today, we’re a remote-first team spread across Canada and the U.S., building a product and a culture that values clarity, ownership, and real customer impact.

To learn more about our team, visit the AboutUs and Careers pages on our website.

Compensation Range: CA$65K - CA$75K