Operations Supervisor

560973

Montreal Qc, CA

Operations Supervisor

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

Directs daily business activity and provides leadership for assigned personnel. Responsible for communicating with department team members, procurement, management, service providers, clients and other stakeholders to resolve any operational issues and maintain a positive and efficient work environment. Accountable for assigned team members to ensure we meet or exceed all customer SLA’s as well as Operating plan performance metrics.

WHAT ARE YOU GOING TO DO?

• Accountable for daily work assignments of all regular and temporary labor to meet or exceed customer SLA’s while minimizing labor costs.
• Achieve performance standards with regards to safety, KPI, profit, compliance, QHSE, etc…
• Tracks key performance indicators/costs, anticipating and correcting trends which would compromise achievement of financial targets
• Supervise up to 20 full-time/temporary team members
• Train and coach employees on department work instructions, processes, procedures and policies
• Coach and mentor team leads on leadership skills such as communication, results, accountability, etc.
• Manages personnel, material, and equipment safely and effectively.
• Meets productivity and profitability goals and quality requirements through the application of established company policies and procedures.
• Monitors and reports weekly metrics on productivity and quality.
• Identifies continuous improvement opportunities to ensure performance targets are consistently met.
• Determines best methods to handle deviations from standardized processes.
• Accountable for all ISO policies and procedures and makes recommendations for change.
• Communicates daily with Sales, Purchasing and Operational personnel to effectively provide relevant information to meet and or exceed customer requirements.
• Provides leadership and guidance to all staff for continual improvement of key functions and activities to improve efficiency and meet increasing customer and business demands
• Ensures labor is balanced across department as required to meet each day’s business needs, minimize overtime and reduce labor costs
• Maintains a professional, helpful attitude in dealings with co-workers and departmental personnel at all times
• Troubleshoot problematic operational issues on team members’ shipments
  
  

Minor Essential Function

• Conduct interviews and year end reviews
• Meet clients as needed
• Work closely with the Department director
  
  

WHAT ARE WE LOOKING FOR?

• High school diploma required; Associates degree preferred; Bachelor’s degree highly preferred
• MS Office Suite (Word, Excel), interpersonal & conflict resolution skills, basic math skills.
• Uses intuition and experience to improve business systems and processes. Must identify and resolve problems in a timely manner. Gathers and analyzes information skillfully and develops alternative solutions.
• Works well in group problem solving situations. Manages conflict. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments. Gives and welcomes balanced feedback.
• Contributes to building a positive team and puts success of team above own interest. Understands business implications of decision. Capacity to build internal and external relationships.
• Ability to establish credibility across the organization and engage others to ensure the most effective supply chain solutions preferred.
  
  

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a competitive benefits package

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

About Tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

At CEVA we are committed to creating a safe and healthy work environment.

We Offer

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education
  
  

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.