IT Support Specialist (on-site)

Why Work for AC Americas AC Americas is a community of innovators, problem-solvers, and industry experts—all passionate about lighting, audio, and video technology. Our team thrives in a dynamic, collaborative environment where creativity meets cutting-edge technology. We believe in investing in our people, offering opportunities for growth, competitive benefits, and an inclusive culture that values both professional excellence and personal well-being If you’re ready to join a team that’s shaping AVL’s future, contact us
IT Support Specialist (on-site) | Location: Mississauga, ON
To be considered for this position, please be sure to:

Complete this survey: https://go.cultureindex.com/p/UC6nzGuRDZoOf7uw Attach a copy of your resume to the completed survey and indicate the position you are applying for Resumes will not be reviewed through Indeed

Are you someone who thrives on solving problems and noticing the details others might overlook? Are you self-motivated and accountable in delivering solutions under little or no supervision? If so, you could be the IT Support Specialist our company is seeking. We’re looking for an analytical thinker who excels at working systematically to tackle challenges and deliver exceptional solutions If this sounds like you, we want to hear from you! Major Tasks, Key Responsibilities, and Key Accountabilities We’re seeking a proactive IT Support Specialist who thrives working independently and takes pride in solving problems before they escalate. You’ll be the go-to person for technical support, troubleshooting, and ensuring smooth day-to-day IT operations across the business

Provide first and second-tier technical support for hardware, software, and network-related issues Balance incoming support requests, escalating when necessary, while attempting to determine root causes to resolve user issues Deliver training sessions to improve user proficiency and understanding of IT systems Monitor, maintain, and update IT systems for optimal performance and security Perform desktop and COTS (custom-off-the-shelf-software) installations, including imaging Perform IMAC (installs, moves, adds, changes) services on hardware such as desktops, laptops, tablets, monitors, printers, IT peripherals, routers, firewalls, switches, and access points Contribute to strategic IT-related projects, such as system upgrades, migrations, or new technology rollouts Keep track of IT assets and ensure proper use and tracking of licensed software Create and maintain detailed documentation of system configurations, support tickets, and troubleshooting processes Provide advanced technical support and resolve complex IT issues Support unique systems such as ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, access fobs, and other specialized software or hardware Administer the local phone system, including paging, voicemail, and moves/adds/changes Collaboration with other departments Ensure and enforce compliance with IT policies, standards, and best practices

What You Will Bring:

Post-secondary diploma in Computer Science or completion of IT-related courses Minimum 3 years of experience in a full-time IT role, supporting desktop and laptop users on-site Advanced technical aptitude, especially relating to PC hardware/software, replacing faulty parts, and installing Windows and Microsoft Office 365 Hands-on experience in application administration (Office 365 and Windows 11) Ability to multi-task, prioritize tasks, and quickly adjust in a rapidly changing environment Flexible to work after office hours and weekends when required Must be able to lift and/or move typical office electronics and computer equipment Ability to work at heights and in tight spaces

The Perks

Monthly Company Events Performance-Based Annual Bonus Paid Time Off Dental Care Extended Health Care Life Insurance Employee Assistance Program On-site Gym On-site Parking Casual Dress Policy Fantastic Coworkers

This position offers competitive compensation starting at $70,000.00/annually based on experience, opportunities for professional growth, and a collaborative work environment. If you meet the requirements and are looking to advance your career as an IT Support Specialist, we encourage you to apply AC Americas has a long-standing focus on diversity, equity, and inclusion because we are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities About AC Americas Wherever creativity takes the stage, AC Americas is there to power the possibilities. Headquartered in Mississauga, Ontario, with distribution centers in both Canada and the USA, AC Americas proudly serves dealers and end-users across North America. We provide world-class products, expert support, and a seamless customer experience for production and rental products, theaters, film sets, houses of worship, and commercial spaces.