Senior Manager, Transport Claims

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Why is this role important :

In this newly created role, you will develop strategies surrounding the current claims process, with an initial focus on Loblaw equipment involved in motor vehicle accidents throughout North America. You will connect with current internal and external teams to ensure consistency and cost are reviewed, while maintaining a strong safety focused mindset.

What you'll do:

• Serve as primary liaison between customers / outside counsel / in the managing of equipment / 3rd party claim subrogation.
• Assist in developing internal claims management policy.
• Streamline claims management process.
• Investigate, negotiate, and resolve equipment claims to ensure that claims are analyzed for coverage, adjusted, and paid timely.
• Maintain and update Claims Management software / Truckmate
• Create reports and coordinate monthly phone calls with customers to track claims and identify obstacles to timely claims resolution.
• Maintain knowledge of claims procedures, SOPs, & carrier contracts to ensure claims are adjusted accurately and timely.
• Examine customer claims including minor to major accidents.
• Understand and qualify type of claims filed; investigate and analyze equipment claims for loss, damage, and delays to determine company liability and costs for damage or loss while protecting company and customer interests.
• Collaborate with Sales, Pricing, Operations, and customers regarding disposition of claims.
• Other duties as assigned.
  
  

What you bring:

• 3+ years of equipment claims experience in the transportation, freight forwarding, or 3rd party logistics industry.
• College Diploma or bachelor's degree in Logistics, Supply chain or related field.
• Experience in the Logistics / Transportation or Supply Chain industries is an asset.
• Ability to work in a fast paced and demanding operational environment, sometimes without detailed direction.
• Familiarity with a claims management software and Microsoft Office products including Word, PowerPoint & Excel.
• Ability to function independently with little or no supervision as well as function in a team environment.
  
  

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type:

Full time

Type of Role:

Regular

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:  

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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