Customer Experience Analyst (Co-op)

Job Overview

The Customer Experience Analyst Co-op will drive process optimization, digital integration, and data-driven decision-making within the Customer Experience team. This role involves analyzing key performance metrics, identifying inefficiencies, and implementing solutions to enhance Customer Experience. Additionally, the Customer Experience Analyst Co-op will collaborate cross-functionally to support system enhancements, automation initiatives, and high-priority projects that improve customer outcomes.

Responsibilities

Individual Responsibilities:

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.
  
  

Functional Responsibilities:

• Technology & Innovation – Facilitate the integration of digital tools and automation to improve the overall customer experience.
• Process Optimization – Identify operational bottlenecks, propose data-backed solutions, and assist in implementing best practices across the Customer Experience organization.
• Stakeholder Engagement - Collaborates with team members in Customer Experience to ensure KPIs are comprehensive, documented, and analyzed promptly
• Data-Driven Insights: Produces, analyzes, and delivers timely and comprehensive customer data (Voice of the Customer) and operational metrics to identify trends and propose proactively action/improvement plans to the Customer Experience Team.
• Special Projects – Participate in high-priority initiatives, such as system enhancements, deployments, and various projects within the Customer Experience organization.
• Actively participate in team and company meetings
• This position is intended to be hybrid, with a minimum of 2 days per week in the office.
  
  

Conduct & Compliance

• Abide by and support the policies outlined in the Stryker Code of Conduct
• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
• Conduct work in compliance with all laws, rules, and regulations and following Stryker’s high ethical standards
• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy
  
  

Knowledge & Skill Requirements

• Strong analytical and problem-solving skills with the ability to synthesize complex data into actionable recommendations.
• Proficiency or experience using computer systems such as Microsoft 360, ERPs (Oracle, SAP), CRMs (Salesforce), and data visualization tools (e.g. Power BI)
• Excellent communication skills (verbal and written)
• Excellent organizational skills, sufficient to multi-task in a fast-paced environment with changing priorities.
• Ability to handle multiple tasks while ensuring a high level of focus on detail and accuracy
• Proactive approach: Ability to take initiative to improve customer experience
  
  

Education & Qualifications

• Currently enrolled in Biotechnology, Life Sciences, Healthcare Management, Business, or a related field
• Bilingualism (French and English) is an asset.
• Project Management experience is an asset.
• Lean Six Sigma experience is an asset.
  
  

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.