Manager, Site Operations - North America

Location: Vancouver
Employment Type: Regular Full Time
Workplace Type: On-site
Recruiter: Simon Dean

About our Vancouver Office

Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.

Surrounded by world-renowned nature and globally inspired cuisine, the office brings together many of Teck’s corporate functions - all working toward Teck’s purpose of providing the essential resources the world relies on.

Role Overview

Lead tactical and operational management of Infrastructure technologies at Teck’s North American sites.

In this role, the successful candidate will be responsible for the following major functions:

Coordinate incident responses for IT/OT systems ensuring production and safety are unaffected.

North America Site Operations Manager ensures SLA compliance by planning and implementing maintenance for IT/OT systems, and updating monitoring processes.

Standardize Operational Procedures and Practices: The North America Site Operations Manager will lead the standardization of site work procedures and practices relating to Infrastructure and Operations, ensuring consistency in quality, cost efficiency, and safety across all locations.

Transfer to Operations: Ensure the seamless integration of new IT/OT technologies into the operational environment without disrupting the existing ecosystem.

Dimensions

Manage North American site operations, focusing on critical IT/OT systems for production and safety.

Success in this role hinges on the capability to cultivate robust working relationships with cross-functional teams, business units, and external vendors. Timely identification and resolution of incidents—particularly those affecting production or safety—need to be handled in line with established SLAs. Calm, steady leadership, solid organizational skills, and clear communication are imperative, no matter the circumstances.

Additionally, the Site Operations Manager is encouraged to take a risk-based approach to operational continuity, tailored to the outstanding operational risk profile of each site.

Key Responsibilities

• Set and enforce standards, procedures, and guidelines for IT/OT service delivery at site level.
• Champion the adoption of the global TDS operating model across sites to foster a unified operational culture.
• Proactively monitor the health of critical IT/OT systems, identifying and mitigating risks before they impact business operations.
• Coordinate the transition of new technology services into operations, managing risks to ensure business continuity and SLA adherence.
• Lead incident resolution and system improvements through effective coordination with Level 1 and 2 support teams.
• Ensure the availability of appropriately skilled and resourced personnel to support production and safety-critical technologies.
• Plan and coordinate on-site work with a focus on meeting SLA commitments.
• Consolidate and manage demand across sites, prioritizing tasks that support business continuity and emerging needs.
• Ensure third-party service providers align with contractual obligations, including budget, safety, quality, and internal policies.
• Collaborate with TDS teams to conduct post-incident reviews, ensuring lessons learned are detailed and improvement actions are implemented.
• Collaborate closely with the LATAM Operations Manager to ensure adherence to consistent global standards between NA/LATAM
• Provide support for quarterly site operations team workshops.

Qualifications

• Outstanding leadership and team management skills.
• Proven ability to prioritize and manage multiple tasks.
• Strong analytical and critical thinking skills.
• Excellent communication and interpersonal skills.
• Dedication to operational excellence and continuous improvement.

Certifications / Training

• College/University degree in Computer Science, Engineering or related field (or equivalent experience).
• Desirable knowledge in risk management.

Practical Experience / Attributes

• 10 years of progressive experience in senior IT/OT roles.
• Minimum 5 years of experience leading teams that are responsible for the operational continuity of production critical systems in 24x7 industries.
• Safety experience in industries with high employee hazards.
• Deep understanding of third-party contract administration.
• Understanding industrial systems architecture and lifecycle, such as DCS, SCADA, AHS, FMS, among others.
• Mining process understanding desirable.
• Experience in developing and managing leads and supervisors.
• Practical experience managing and coordinating teams comprised of internal and vendor resources.
• Solid organization skills.
• Excellent strategic problem-solving skills.
• Strong verbal and written communication skills at both technical and executive level.

Pay Range: CAD $160,000 - $198,000 per year

The actual amount offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.

Teck—A great place to work

You already know Teck is a great place to work. It’s also a great place to grow your career.

As a leading Canadian resource company, you’re part of a team that is focused on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. And we do this guided by our values, which together form The Teck Way.

Grow with us

Take the next step in your career by applying for the Manager, Site Operations - North America role. At Teck, we believe in developing our people and supporting career growth from within.

As an internal candidate, your application may be reviewed in coordination with your current leader and and the hiring manager. We encourage you to apply even if you don’t meet every listed qualification.

We value diversity and are committed to an inclusive, barrier-free hiring process. Reasonable accommodations are available upon request.

Requisition ID: 52459 | Job Category: Technology | Employment Type: Regular Full Time | Location: Vancouver | Workplace Type: On-site