Customer Service Associate

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $22.96 hourly plus 14% in lieu of benefits SFU Department Descr: Bookstore Position Grade: 3 # of openings: 6 Biweekly Hours: 70

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The mission of the SFU Bookstore Spirit Shop is to enhance the living and learning environment of the University community by providing goods and services in engaging places. SFU Bookstore Spirit Shop supports faculty and student learning at Simon Fraser University by ensuring availability and procurement of more than 5,500 faculty requisitioned textbook titles each year. Our ongoing objective is to supply required course materials to SFU students at the lowest possible price, and on their digital device of choice as distribution models evolve. SFU Spirit Shop promotes the University image as well as fosters collegial spirit through the marketing of SFU branded clothing, supplies, gifts and memorabilia. SFU Bookstore Spirit Shop is a self-funded operation that is committed, at all levels, to exemplary customer service quality and innovation. We demonstrate community and global leadership through our sustainability practices and engagement as a Fair-Trade Campus.

About the Role

Performs standard cashiering services by operating an electronic cash register and credit/debit card terminal to process customer transactions; logging on/off cash registers and computing systems; counting and creating floats; and checking, sorting, and collecting receipts for deposit. Provides highly visible and pro-active customer service to internal and external customers by acknowledging, greeting, and welcoming customers; encouraging customer purchases; and directing the flow of customers into, within, and out of the Bookstore. Performs retail maintenance and clerical functions in the Course Book, General Retail, Stationery, and Clothing areas of the Bookstore. Performs other related duties consistent with position title and classification.

Do you have retail experience and enjoy customer service? SFU Bookstore Spirit Shop invites applications for part-time positions providing excellent cashier and retail customer service for our Burnaby and Surrey pop-up locations. We encourage SFU students to apply for temporary part-time (less than 35 hours/week) positions as priority is given to qualified SFU students who are registered in credit courses in the semester of employment.

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