Receptionist Clerk - Outpatient Department/Central Intake & Rapid Access Clinic - Regular full-time 2025-14194 (2025-14194)
Sunnybrook
Date: 11 hours ago
City: Toronto, ON
Contract type: Full time
- Summary of Duties
- Responds to telephone calls and voice mail messages.
- Intakes referrals and follows up with referring physicians on incomplete information.
- Maintains referral-tracking system by entering required data for each referral.
- Schedules appointments; notifies patients of cancelled clinics and provides alternative appointments.
- Schedules external tests and special procedures.
- Prepares new patient charts and prepares charts for return to Health Records.
- Receives clinic patients, registers patients, enters visit on computer and places chart in the clinic holding area.
- Provides support to clinical team to ensure the smooth flow of clinics.
- Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
- One year experience in a busy receptionist area, preferably in a hospital / health care environment.
- Knowledge of Patient Registration and Scheduling Systems.
- Excellent communication and customer service skills.
- Tact and discretion in dealing with sensitive and confidential patient information.
- Excellent communication skills, both verbal and written.
- Good inter-personal skills and ability to work well with a diverse group of individuals.
- Minimum 40 words per minute (net) typing speed with maximum 5% error rate.
- Ability to manage multiple tasks and set priorities in a fast-paced environment.
- Excellent time management, organizational skills, accuracy and attention to detail required
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