Community Operations Coordinator

What we are looking for:

SmartICE is looking for a Community Operations Coordinator. This role provides adaptive, hands-on support to the Operations Team, working closely with the Manager of Community Operations and Operations Leads to strengthen coordination across departments and with Northern communities. It’s a dynamic position focused on clear communication and keeping daily operations running smoothly. Based out of our St. John’s office, in a hybrid capacity, the role supports a multi-faceted, travel-based team operating across time zones. Flexibility and comfort with evolving responsibilities are essential.

Who we are:
SmartICE is an award-winning technological innovation for the North. SmartICE offers a suite of climate change adaptation tools that integrate Indigenous and local knowledge of ice with advanced data acquisition, remote monitoring and satellite mapping for ice travel safety. Our community-based services provide invaluable, data-supported insights into ice thickness and local ice travel conditions, in near
real-time.

What you will do:

• Act as a central point of contact between the Operations team and cross-functional departments (Engineering, Finance, Communications) to ensure smooth coordination and communication.
• Support the Manager of Community Operations by organizing team deliverables, meetings, schedules, and digital documentation.
• Build and maintain a centralized database of key community contacts for all Northern communities where SmartICE operates.
• Coordinate Pre-Season and Post-Season communications between communities and Operations Leads to ensure preparedness and successful engagement.
• Maintain regular contact with communities during Ice Season, serving as a secondary/emergency point of contact to address needs and route inquiries.
• Ensure community contact information is regularly updated and maintained in collaboration with Operations Leads.
• Assist with travel planning, supply tracking, and equipment logistics by working closely with relevant team coordinators.
• Help ensure administrative accuracy by supporting Operations Leads with timesheets, expense claims, receipts, and other financial documentation.
• Maintain and update digital tools, templates, and resources used by the Operations Team.
• Support implementation of SOPs, track task completion, and follow up with team members to ensure deadlines and priorities are met.

What you bring:

• Demonstrated experience in administrative support, task coordination, or operational roles
• Post-secondary education in administration, project management, o Strong organizational skills with the ability to manage multiple priorities effectively
• Exceptional communication and interpersonal abilities
• Highly adaptable with a proactive, solution-oriented mindset
• Proficient in project management tools and cloud-based collaboration platforms
• Self-motivated and capable of working independently or collaboratively in team settings
• Detail-oriented, dependable, and consistently reliable
• Collaborative team player with excellent communication skills
• Flexible and positive attitude toward both routine and ad hoc responsibilities
• Composed and dependable presence in fast-paced, dynamic environments
• Proven ability to prioritize, multitask, and adjust to evolving priorities
• Eager to learn, and ability to appreciate cultural differences and opportunities
• Skilled in recognizing and adapting to diverse communication styles r a related field considered an asset
• Strong organizational skills with the ability to manage multiple priorities effectively

The Details:

• Full-time
• Hours: 35 hours per week
• Adjusted work schedule: 10am-6pm or, 11am -7pm or , 12pm-8pm
• Hybrid & Casual Work Environment – position will require in-office training to start.
• 12 Statutory Holidays
• Flexible Leave Policy
• RRSP Matching
• 50% Company Paid Benefits (Health, Dental, Life, Short & Long Term Disability, etc.)

Be You, Belong Here

At SmartICE, we are committed to building community through relationships, we have space at the table for everyone’s voice. We value your unique knowledge and experience, and together we will thrive.

In recruiting for our team, we welcome and strongly encourage candidates who identify as indigenous or are otherwise marginalized on the grounds of gender, gender expression, ethnicity, gender identity, sexual orientation, neurodiversity, race, or disability to apply. Lived experience as a member of any marginalized community is considered an asset.

In the Northern communities in which we operate, preference will be given to Individuals who identify as Indigenous. We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for the position will be contacted.