Patient Flow Coordinator, Full Time, Access to Care & Transitions

Job Code: 18199

Status: Full Time

Location: Providence Care Hospital Sites

Union: ONA PCH

Wage: $41.27 - $59.33/hr

Posting Period: Posted until filled

Reporting to the Patient Flow Director, the Patient Flow Coordinator plays a key role between Providence Care's staff, physicians and external partners in ensuring seamless, quality and efficient patient flow activities. The Coordinator responds to inquiries from key stakeholders directly and/or indirectly and assists the Manager by researching and providing requested data or background information, as requested. The Coordinator problem solves barriers to transitions in care by working closely with the Access to Care and Transition and the clinical program teams to identify solutions. The Coordinator completes daily, weekly and monthly summaries provided to relevant 'leaders in the hospital and is fully informed of issues and challenges that require action.

Utilizing sound clinical judgment and strong assessment skills, the Access and Flow Specialist screens and evaluates potential candidates for admission, collaborating with patients, families, care teams, and community organizations to coordinate person-centered transitions. The role requires adaptability and responsiveness to evolving system pressures and patient needs, often supporting flow initiatives as they evolve.

Skills And Qualifications Required

• Baccalaureate degree in Nursing, preferred or an equivalent combination of education and experience
• Master's degree in health studies from a recognized educational institution, preferred
• Current, unrestricted registration with the College of Nurses of Ontario
• Two years of experience in providing clinical practice in a hospital setting with the relevant population. Intake and discharge planning functions preferred
• Experience with electronic patient record systems
  
  

Position Responsibilities

• Leads Bed Utilization Meetings and other key meetings, as assigned, to facilitate communication and coordination related to patient flow
• Reviews Daily Dashboard and clarifies data quality issues
• Problem solves barriers to transitions in care at admission, transfer and discharge
• Provides daily and weekly summaries to Providence Care leadership
• Review trends, variances and reasons for variances for admissions, transfers and discharges
• Collaborates with acute care and community partners to identify individuals who may benefit from Providence Care’s programs and services.
• Triages inpatient referrals and conducts timely assessments using a comprehensive, evidence-informed framework to support admission decisions and patient flow.
• Provides clear clinical recommendations to inform Access to Care decisions related to admission and discharge.
• Coordinates with internal and external stakeholders regarding transfer logistics, medical stability, documentation requirements, repatriations, and service availability.
• Supports the identification and implementation of improvement strategies that remove barriers in access to care, and optimize the experience of patients and families.
• Maintains awareness of real-time system pressures and actively problem-solves barriers to admissions, discharges, and internal transitions.
• Collaborates with interprofessional teams, patients, families, and community partners to support safe, person-centered discharges and transitions across care settings
  
  

Why Work At Providence Care Hospital

• Specialized sub-acute Care in rehabilitation, mental health services, complex medical management and palliative care
• A hospital striving for excellence in care, education and research
• Committed to people centred approach to care delivery
• Competitive salaries with percentage in lieu of benefits & vacation
• Healthcare of Ontario Pension Plan (HOOPP)
• State of the Art Building with on-site parking
• On-site café and cafeteria with a variety of food options
• Corporate and unit/service specific orientation for new hires
• Focus on Healthy Workplace & Culture of Quality
• Employee & Family Assistance Program
• Education, mentorship and bursary opportunities
• Fully affiliated with Queen’s University and St. Lawrence College and other academic institutions
• Located on the shores of Lake Ontario surrounded by park land and walking trails