Manager, Fraud Detection (Evening Shift)

Requisition ID: 232172

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Fraud Detection leads and oversees Fraud Detection Unit in Canada ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies and procedures.

• Ensuring all employees are aware of key projects, corporate goals and ongoing critical changes affecting workflow and customers.
• Sharing knowledge, experience and responsibility with employees in a drive for the highest standards of professionalism, sales and service excellence
• Ensuring there is effective monitoring and tracking of the systems and tools utilized for fraud detection/prevention activities and that there are effective escalation processes in place with respect to system outages that are adhered to by all staff
• Identifying and supporting training and developmental needs of team members
• Facilitate and share knowledge in the New Hire Training program
• Maintaining a acute awareness of evolving fraud trends and working closely with all Fraud Management teams on the development and implementation of strategies to combat fraud attacks
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

• Post-secondary education in business and or other related discipline is preferred
• 2-3 years of Fraud knowledge/industry experience
• Excellent interpersonal skills and the demonstrated competencies to lead and motivate staff with an eagerness to contribute to the success of others through coaching and support
• Strong verbal & written communication skills
• Strong multi-tasking capabilities coupled with strong organizational and prioritization skills
• Demonstrate strong, creative problem solving and analytical abilities
• High degree of flexibility required to adapt to wide variety of tasks and functions and the ability to work in a fast–paced, dynamic environment
• Sound understanding of the Bank’s Visa and ScotiaCard products and services including but not limited to retail and commercial credit cards, ScoitaCards, ScotiaOnline, TeleScotia, Email Money Transfer, Western Union and Visa Debit.
• Working knowledge of the application systems that support debit/credit card and alternate delivery channel products including CIS, MV, KS, AS400, TSYS, TCS, etc.
• Thorough knowledge of the Bank’s fraud mitigation tools including PRM, VRM, DFM, Web Extraction, Interac On-line, etc.

• A rewarding career path with diverse opportunities for professional development
• Lead strategic projects with a significant impact on business line growth.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.