BILINGUAL ADMINISTRATIVE ASSOCIATE - PRACTITIONER NETWORK OPERATIONS - HYBRID

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

RESPONSIBILITIES

• Review and verify all affiliate provider documentation (ie. Professional license(s), professional liability insurance, etc) submitted upon registration and thereafter on a yearly basis when their documents renew;
• Support affiliate providers as needed when they complete their registration on the GS Practitioner Portal;
• Review and verify all information affiliate providers add to their GS Practitioner Portal profiles upon registration before they are allowed to match with any GS clients;
• Triage all emails providers send to the team inbox seeking support from the PNO team. Respond to emails where possible, and escalate to senior team members and Supervisor as needed;
• Manage and complete manual payouts (via the Practitioner Portal) to providers where applicable;
• Support all payment related investigations;
• Complete no matches requests;
• Support any product, profile, and profile-related questions from providers post-verification;
• Support ad hoc team projects as needed;
• Monitor and track data related to responsibilities to identify and escalate trends.

• Educational background in a relevant field (Psychology, social science, Social work...) is an asset
• 1-2 year's experience in an administrative or customer service capacity
• Ability to work both autonomously and within a team
• Great technical proficiency

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).