Guest Experience & Bookings Manager

THE OPPORTUNITY

As our Guest Experience & Bookings Manager, you’ll play a vital role in shaping how our guests experience our space—from the moment they make a booking to the memories they take home. You’re not just managing reservations; you’re curating moments, building relationships, and driving the kind of experiences that bring people back again and again.

This role is a mix of strategy and service. You’ll be balancing the flow of the dining room, handling high-touch guest communications, growing our private events program, and finding creative ways to fill seats—even on slower nights. We’re looking for someone who knows hospitality is both an art and a business—and thrives in both worlds.

WHAT YOU’LL DO

Reservation Strategy & Guest Growth

• Manage our reservation platform to ensure smooth service, maximize table availability, and reduce bottlenecks.
• Build partnerships with concierges, local businesses, and tourism groups to increase referrals and new guest visits.
• Keep guest profiles detailed and up to date, helping us tailor each experience to individual preferences.

Guest Experience & Communication

• Make every interaction count—whether it’s accommodating an allergy note, helping celebrate a milestone, or just remembering a regular’s favourite table.
• Build long-term relationships with our most loyal guests and corporate clients.
• Be the go-to for special requests and sensitive service moments.
• Share key guest details and upcoming events with the team each week to ensure everyone’s on the same page.

Operational & Team Support

• Assist with front-of-house service as needed, especially during busy periods or special events.
• Keep public-facing spaces tidy, welcoming, and on-brand.
• Train and support our host team on best practices for guest communication and booking procedures.

Accountability & Standards

• Maintain a high level of professionalism in all communications and guest interactions.
• Follow all policies around health, safety, and data protection—especially when handling sensitive guest information.
• Track and report on key performance metrics like event revenue, no-show rates, and repeat guest frequency.

WHO YOU ARE

• You bring a thoughtful, guest-first approach to hospitality and a sharp eye for detail.
• You’re organized, proactive, and comfortable juggling multiple priorities.
• You enjoy building relationships, whether that’s with a regular, a concierge, or a new corporate client.
• You have experience working with reservation platforms and a solid grasp of restaurant operations.
• Hold a valid Serving it Right or Smart Serve certificate

WHAT'S IN IT FOR YOU?

• A competitive compensation package - base salary + commission - high earning potential tied to performance
• Participation in our tip pool program to boost your income.
• Group medical and dental plan, available after completing a 90-day probationary period.
• 2 weeks paid vacation annually
• Employee Discount Program
• Daily staff meal

• 
  All applicants must legally be permitted to work in Canada.

Our goal is to be representative of our community, by fostering an inclusive and diverse environment where every person has an equal opportunity to enjoy a successful career. Hiring decisions are made based on qualifications and operational needs, not influenced by race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, unrelated criminal conviction, or any other protected ground. Reasonable accommodation is available for qualified individuals with disabilities, upon request.