Veterinary Reception, Client Care, 404 Veterinary Emergency and Referral Hospital

Veterinary Reception, Client Care

Location: Newmarket, ON

Employment Type: Part Time, Relief Casual

404 Veterinary Emergency + Referral Hospital is currently welcoming a part-time, relief casual Client Care representative to join our team. This is an exceptional opportunity for an organized, motivated, and caring individual to join us in a very important support role for the entire hospital. In this role, you will make our clients and their cherished pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!
• No experience with animals, no problem, so long as you love pets!
  
  

What VCA Canada Offers:

• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!
  
  

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.