Ambassador Team Member

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $1,516.51 to $1,716.62 bi-weekly SFU Department Descr: Big Data Hub Position Grade: 6 # of openings: 1 Biweekly Hours: 56

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Simon Fraser University leverages the power of big data so Canada can lead in a digital world. With over a decade of leadership in the big data field, SFU’s Big Data Hub engages with our partners to fill critical talent shortages, generate new knowledge and contribute to an innovative economy. We connect government, industry and the community to deliver data-driven solutions to challenging problems. As a university-wide core facility, we are empowering people to use data for impact and social good to solve global challenges and transform society.

About the Role

Acts as the first point of contact for clients of SFU's Big Data Hub and its service. Provides a high level of customer service by responding to a variety of general inquiries and event booking requests and triaging requests for service to the appropriate staff member, consultant, or service group. Provides clerical support by typing various documentation, filing, and distributing mail. Checks client specifications to ensure the accuracy of client requests pertaining to the Hub's service; follows up with clients accordingly. Liaises with various service providers (e.g. IT Services, Facilities Services, catering, security etc.) to monitor and troubleshoot all operational problems that occur during service delivery, including the successful execution of meetings and events. Perform routine checks to ensure the Hub is ready for client occupation based on facility standards.

Full