Analyst, Digital Workplace and Platform

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

The Technology Division at Raymond James is dedicated to providing cutting-edge solutions that enhance efficiency and connectivity for financial advisors and their clients.

This commitment to technology excellence supports Raymond James' mission to deliver superior financial services and maintain a competitive edge in the industry.

Digital Workplace and Platform Analyst

How does the role impact the organization?

Under the direction of the Manager, Digital Workplace and Platform Services, the Analyst, Systems Administrator role ensures the reliability, security, and optimal performance of server infrastructure across the organization. The Systems administrator collaborates with IT teams to troubleshoot issues, implement system upgrades, and maintain business continuity.

What will your role be responsible for?

• Responsible for maintaining and supporting the organization’s IT infrastructure, ensuring systems are running efficiently, securely, and with minimal downtime.
• Administration and maintenance of the remote monitoring and management system: update alerting agent scripts, create and monitor dashboards, and provide metrics and reporting.
• Deploy, configure and manage infrastructure solutions based on application needs and anticipated growth, deploying and configuring new virtual servers.
• IIS Configuration and Management: Installing, configuring, and managing IIS web servers, including setting up websites, virtual directories, application pools, and handling SSL certificates.
• Installing, configuring, and maintaining A Red Hat Enterprise Linux (RHEL) systems, including servers and related services.
• Configure, maintain, monitor, upgrade, and support network services, such as Active Directory and AD Replication, DNS, DHCP, SMB, DFSR.
• Work with internal Security teams to remediate critical security findings and vulnerabilities on Servers and identity access management.
• Perform upgrades, patches, and updates to virtual and physical underlying infrastructure and applications and server operating systems.
• Assist in the installation, configuration, and management of VMware ESXi hosts and vCenter server.
• Manage and troubleshoot all aspects of Active Directory and Azure EntraID, including synchronization, infrastructure, and user accounts.
• Create, troubleshoot, and maintain scripts, including PowerShell and Batch scripts to automate repetitive tasks for improved reliability and efficiency.
• Participate in the planning and execution of technology projects, ensuring they meet business objectives and are delivered on time.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Provide off-hours support for critical and other production issues as part of the team on call rotation.
• Provide documentary evidence for IT auditors.
• Coordinating and assist leading response efforts during IT disruptions or disaster events, ensuring minimal impact on business operations.
  
  

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

To qualify for this opportunity you possess:

• Bachelors degree in technology, computer science or equivalent proven IT work experience.
• 2+ years of experience deploying, administering, and upgrading Microsoft Active Directory, AD Sites and Services, FSMO Roles, AD Replication, ADFS
• 2+ years of hands-on experience managing internal and external DNS servers, records and zones.
• 2+ years of hands-on experience deploying, administering, and upgrading Windows Server and Client operating systems
• 2+ years hands-on experience maintaining enterprise IT infrastructure
• Has excellent verbal communication skills. Comfortable communicating in person and via phone/e-mail with peers, management, contractors, and vendors.
• Excellent analytical ability, strong judgment and management skills, and the ability to work effectively and independently with clients, vendors, IT management and staff.
• Advanced problem diagnosis and resolution required, with a sharp focus on enterprise security analysis and optimizing system reliability, and performance.
• Able to manage, perform backups, and restores via Commvault or similar Enterprise backup solutions.
• Experience managing and configuring Zerto or SRM and perform failover’s in DR scenarios. (nice to have)
• Experience with managing enterprise hardware including HPE Proliant, Synergy compute and HPE Nimble, MSA, and Alletra storage or similar.
  
  

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
  
  

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at [email protected]. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc) $75,000-95,000 in addition to competitive performance bonuses/incentives.

Job

Technology

Primary Location

CA-BC-Burnaby-Burnaby

Organization

IT

Schedule

Full-time

Status

Permanent Full-Time