Customer Service Representative
PGW Auto Glass
Date: 3 weeks ago
City: London, ON
Contract type: Full time
Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Duties/Responsibilities
Duties/Responsibilities
- Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
- Call center functions to provide quality customer service.
- Ensure the company establishes and maintains constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
- Generate sales/buys from online leads.
- Assume other duties as assigned.
- Must have good written and verbal communication skills.
- Must have good customer relations skills.
- Ability to work well with others.
- Must have the ability to work under conditions of frequent interruptions.
- Be attentive to details.
- High School graduate or equivalent
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
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