Application Support Associate

On behalf of our client, Affinity is seeking an Application Support Associate responsible for day-to-day support of third-party applications. The Application Support Associate will develop test strategies based on business and functional requirements and execute functional and system test plans as required for commercial software and provide support to the business for user acceptance testing.

Specifically you will:

• Answer application inquiries and complex how-to questions escalated from the IT support desk or business units
• Research issues involving application integration points, data integrity and connectivity failures
• Coordinate with various internal teams/departments when providing support
• Assist with application administration duties, including system configuration/maintenance, identity and access management
• Document processes, application systems and IT operational procedures in cooperation with third-party vendors, where applicable Work with the development team and/or commercial software vendor to resolve issues and defects during testing;
• Records, tracks and documents the problems and issues to key stakeholders
• Makes recommendations for support process improvement and implements changes
• Holds regular meetings with stakeholders
• Support and assist the business during creation and execution or user acceptance testing;
  
  

To qualify for this opportunity you possess:

• Post-secondary education, or commensurate qualifications and/or experience;
• 3 years of related financial services experience with a strong analytical background;
• Experience in system functional testing, defect management and resolution, and using testing tools is an asset;
• An ability to learn, understand and apply new technologies and business knowledge;
• Excellent interpersonal, written and verbal communication skills;
• Customer service training is highly desirable;
• A keen attention to detail;
• Strong organizational skills;
• An ability to work in a team environment and demonstrate a professional and friendly manner;
• An ability to prioritize and effectively manage time.
  
  

Top Skills Necessary

• 3 – 5 years of experience completing root cause analysis, troubleshooting and provide fixes of applications, both inhouse and 3rd party, in an enterprise environment
• 3 – 5 years of experience liaising with 3rd party vendors, managing those relationships with vendors and their internal development/support teams.
• 3 – 5 years of experience supporting users throughout lifecycle from 1st contact to resolution.
  
  

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

• Job Number: 12269