Casual Guest Services Representative

The Opportunity

As a Guest Services Representative, you will ensure the most positive experience for visitors of facilities within the Recreation Department, further enhancing the brands of these facilities, which are highly accessible and valuable resources in the community. You are responsible for front-line customer service, including assisting patrons, answering calls, and taking program registrations. You will assist others in the department with administrative tasks, marketing assistance, programming assistance, and helping with special events. You will also be required to monitor facility user groups, assist with equipment needs, meeting room and facility rentals. We are looking for candidates who would be available evenings and weekends.

Responsibilities

As a guest services representative, you will deliver exceptional customer service to all customers, including tourists, user groups, contractors, staff, volunteers, City departments and other community organizations.

• Set up and tear down for rentals
• Assist with department special events and promotion of events
• Assist with general administrative tasks and research
• Processing payments and sales
• Assist with public safety and follow safe work practices
• Required to work independently with minimal to no supervision
• Must be able to lift up to 50 pounds
  
  

You Bring

• High school diploma
• One year of administrative experience
• One year of experience in customer service capacity
• Competency in Microsoft Office programs
• Demonstrated proficiency in data entry & management
• Exceptional organizational skills with the ability to multi-task and manage multiple conflicting priorities
• Effective communication skills, both verbal and written
• Class 5 driver's license; some travel between work sites will be required
• Valid first aid certification
  
  

Hours

Casual position - call-in basis. Hours will fluctuate depending on need, mostly evenings and weekends.

Compensation

Band A - Entry Level, $22.27 per hour

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

• To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.
• Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.
• This posting may be used to fill future vacancies in this position.
• This posting may be used to fill more than one position.
• This posting will be open until a suitable candidate(s) is/are found.
  
  

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly provide answers to any questions you may have.