Future Career Opportunities: Account Executive, Service & Retention

BC LIONS FOOTBALL CLUB

Ticketing Department

Account Executive, Service & Retention

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LOOKING TO START YOUR CARRER IN TICKET SALES? THEN THIS ROLE IS FOR YOU!

Job Description

The BC Lions Football Club is looking for highly energetic, driven, and motivated individuals who have a passion for sports and are willing to learn the ticket sales & service process for the position of Account Executive, Service & Retention.

As a member of our hard working Ticketing Team you will:

• Participate in our Sales & Service Training Program; BC Lions Training Camp
• Renew and provide excellent service to current season ticket holders
• Meet daily call & activity quotas in order to attain individual and organizational sales goals
• Daily monitoring of our ROAR Line to assist season ticket holders with any inquiries
• Visit prospects and season ticket holders during home games
• Help grow our Fan base by identifying and facilitating new ticket sales
• Generate ticket sales revenue through assigned book of business from current season ticket holders
• Follow up on all referral leads assigned
• Develop and maintain relationships through excellent customer service
• Attend and actively participate in weekly sales meetings, coming prepared to provide input on the success or challenges that are currently being experienced
• Help with Guest Services booth on gamedays as well as other assigned duties as required
• Maintain computerized records in a CRM of all clients and prospects via ticketing software; and,
• Provide support during season ticket holder events, special events, and promotions, as required.
  
  

Required Experience And Qualifications

• Professional attitude
• Desire to work in sports
• Excellent command of the English language, with superior communication skills, both written and oral
• Outstanding telephone skills exemplifying enthusiasm, confidence, & excitement
• Ability to work well on a team and independently
• Ability to develop a conversation into a renewal or a sale
• Strong time-management and organizational skills (multi-tasking a must!)
• Self-motivated with a positive friendly attitude
• Knowledge of CRM (Salesforce) and Archtics is preferred.
• Grade 12 required; diploma or degree an asset
• Because working during games and special events is expected, the individual must be able to work flexible hours including evenings, weekends and holidays
  
  

HOW MUCH WILL YOU MAKE?

Base Salary is $35,000 plus commission. Opportunity to grow within the ticketing department based on ticket revenue generated.

What The Bc Lions Provide

• After a 3 month probationary period, health benefits and dental package are provided
• 2 weeks’ vacation
• Pair of BC Lions season tickets to be used for promotional use
• Discount off BC Lions merchandise
• Paid Transit Pass (on a monthly basis)
  
  

Please Do NOT Apply For This Position If

• You do not have a desire to work in sports
• You do not have a passion to learn the sales & service process
• You do not enjoy cold calling
• You do not have high energy
• You are not motivated to be #1
  
  

If you are ready to start your career in professional sports with British Columbia’s most successful professional sports organization with six Grey Cup titles, have strong communication skills, solid work ethic, and a desire to excel then please submit your cover letter and resume through TeamWork Online.

• No phone calls please.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.