Enterprise Customer Success Manager - SaaS

Fully Remote- work from anywhere

Timezone- CST

Please upload your resume in English

Hi, we’re Search Atlas! We’re a rapidly growing SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results.

We’re looking for an Enterprise Customer Success Manager with strong experience in a SaaS environment combined with an understanding of the SEO industry, who thrives on building strong client relationships, driving product adoption, and ensuring long-term customer success.

Responsibilities

• Lead onboarding, run tailored product training, and support complex setups with the implementation team
• Own post sale relationships, monitor engagement, and hold regular check ins to drive adoption and results
• Build success plans, spot upsell and cross sell opportunities, and collaborate on customer advocacy efforts
• Escalate issues, liaise with internal teams, and gather feedback to improve the product and experience
• Manage renewals, flag churn risks early, and maintain accurate records and forecasts
  
  

Requirements

• 3+ years of experience as a Customer Success Manager in a SaaS environment to drive customer outcomes and long-term retention across Enterprise clients
• Solid understanding of SEO (on page, off page, technical), tools like GSC, SEMrush, and ability to discuss strategy with clients
• Empathetic communicator with experience managing enterprise and mid market clients and acting as a trusted advisor
• Confident explaining SaaS platforms and technical concepts; familiarity with APIs, analytics, or CMS integrations is a plus
• Skilled at prioritizing tasks, using tools like HubSpot or Salesforce, and maintaining clear documentation and action plans
• Comfortable interpreting KPIs, spotting risks and opportunities, and solving problems proactively
  
  

Salary & Benefits

• $5,000-$6,000 per month/depending on your location and skills/experience
• 15 Days Paid Time Off + Christmas Day + New Year's Day Paid Off
  
  

Our Recruitment Process

• Step 1: Initial screening call with our recruitment team
• Step 2: Assessment to showcase your skills (if applicable)
• Step 3: Final interview with our Hiring Manager
• Step 4: Offer extended
  
  

Life at Search Atlas Group

We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture—no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn’t mean disconnected work.

Here’s a Look Into Our Core Values

• Collaborative & Engaged: We’re a tight-knit team that supports each other and shares knowledge.
• Excellence Driven: We aim for the highest standards, always raising the bar.
• Self-Starter Mentality: We take initiative and problem-solve independently.
• Innovative: We embrace change, experiment, and think outside the box.
• Student Mentality: We learn from our mistakes and constantly evolve.
  
  

Why Join Us?

We’re Proud Of The Recognition We’ve Received For Our Growth And Commitment To Creating a Positive, Inclusive Work Environment. Here Are Just a Few Of The Accolades That Highlight Our Success And Culture

• 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
• Nevada’s Top Workplaces - #1 Small Business, Best New Ideas
• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc’s On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)
  
  

These awards reflect the hard work, dedication, and passion of our entire team, and we’d love for you to be a part of it!

Want to hear more? Here is our Founder, Manick on why you should work with us at Search Atlas