Senior Manager GTM Strategy Planning & Operations

The Sr. Manager of GTM Operations will be responsible for executing and optimizing go-to-market (GTM) operations. This role will focus on implementing scalable operational processes, managing day-to-day GTM execution, and ensuring operational excellence across all customer touchpoints. The position involves overseeing process optimization, system administration, performance tracking, and cross-functional coordination to support business growth and customer success.

About The Role

In this role as Sr. Manager, GTM Operations, you will be responsible for:

• Customer Operations & Process Excellence: Execute customer success operations and implement process improvements using automation and AI technologies
• Onboarding Operations: Manage and optimize onboarding operations to ensure consistent, high-quality customer experiences at scale
• Customer Journey Operations: Operationalize customer lifecycle processes, ensuring smooth transitions between stages and proactive engagement
• Channel Operations & Execution: Execute channel operations and ensure seamless day-to-day GTM activities across all channels
• Channel Support & Training: Provide operational support and training to ensure channels have proper processes and workflows
• Initiative Execution & Performance Tracking: Execute key initiatives and maintain performance dashboards and reporting systems
• GTM Systems Administration & Process Optimization: Manage GTM systems, oversee data integrity, and drive operational efficiency improvements
• Digital Operations & Implementation: Execute digital initiatives and manage operational aspects of technology implementations
• Partnership Operations: Coordinate partnership activities and manage operational aspects of alliance relationships
• Market Intelligence Operations: Execute competitive monitoring processes and maintain market research databases
• Research Operations & Data Management: Manage survey operations, data collection processes, and insights distribution workflows
  
  
  

About You:

You're a fit for the Sr. Manager, GTM Strategy, Planning & Operations role if your background includes:

• Bachelor's degree or minimum of 6 years of professional operations experience required
• 3+ years in an operations role with strong analytical skills and experience managing operational metrics and KPIs
• 1+ years of team leadership or project management experience
• Experience presenting operational results and recommendations to senior stakeholders
• Experience working cross-functionally with ability to coordinate workflows and processes across multiple teams
• Proficient in working with operational data, process mapping, and workflow optimization
• Ability to execute initiatives efficiently while maintaining quality and managing multiple operational priorities
• Detail-oriented and process-focused, with strong project management skills and ability to meet operational deadlines
• Strong communication skills with ability to translate complex operational processes into clear documentation
• Highly organized with strong attention to detail and process documentation
• Operations experience with customer-facing processes and GTM functions
• Strong coaching abilities and experience developing operational procedures and team capabilities
  
  
  

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  
  
  

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.