Associate Account Manager
PATSNAP
Date: 16 hours ago
City: Toronto, ON
Salary:
CA$66,000
-
CA$74,880
per year
Contract type: Full time

Associate Account Manager
Company: Patsnap Canada, Ltd
Job position: Associate Account Manager (NOC 62100)
Location: 26 Wellington Street East, Suite 906, Toronto, Ontario, M5E 1S2
About Us: Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary: As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients. It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships. As an Associate Account Manager, you’ll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.
This is a hybrid position in our Toronto, Canada office. This role has the option to work hybrid throughout the week or fully in office.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
Company: Patsnap Canada, Ltd
Job position: Associate Account Manager (NOC 62100)
Location: 26 Wellington Street East, Suite 906, Toronto, Ontario, M5E 1S2
About Us: Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary: As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients. It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships. As an Associate Account Manager, you’ll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.
This is a hybrid position in our Toronto, Canada office. This role has the option to work hybrid throughout the week or fully in office.
Key Responsibilities:
-
- Key point of contact for an account pack consisting of our small and mid-size customers, working towards a gross renewal target
- Build and maintain strong relationships with some of the world’s greatest innovators
- Negotiate and execute contracts to maximize annual recurring revenue
- Collaborate with sales team to identify and grow opportunities within your account pack
- Manage risk assessment plan for account pack with next steps and actions in place
- Consistently deliver rolling 90-day forecasts
- Keep up to date with all major product updates and articulate their value to our clients
- Clearly communicate progress of initiatives to internal and external stakeholders
Qualifications & Skills
-
- 2+ years of experience in a B2B Sales/Customer Success role
- Bachelor’s degree in a STEM field, preferably in Science, Computer Science or Engineering
- Proven experience in SaaS account management or sales, with a strong track record of conducting product demos and managing client relationships
- Experience in intellectual property (IP), research & development (R&D), or related technical domains is highly preferred.
- Able to articulate complex solutions and deliver business cases that resonate with our customers
- Experience using account planning frameworks to prioritize key tasks and activities within the account pack with a focus on value-based outcomes
- Have a track record of exceeding renewal-based targets
- Comfortable both giving and receiving feedback and looking inward at how to develop and grow
- Curious, adaptable and thrive working in an innovative and fast-paced environment
- Strong listening, negotiation and presentation abilities and are comfortable with value-based selling
- Customer centric and driven by having a positive impact on Patsnap's customers.
- Proficiency in verbal and written in English
- Fluency in foreign languages is a strong asset, given account coverage in different regions
Work Hours:
-
- 35 - 40 hours a week
Salary & Benefits:
-
- $66,000 - $74,880 CAD base per annual + commission
- 5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)
- Comprehensive benefits package for you and your dependents from day one
- RRSP Contribution Matching
- Access to mental health support
- Maternity and paternity leave
- 2 company paid volunteering days
- Life Assurance
Our Values:
-
- Integrity: We hold each other accountable for our actions.
- Leadership: We lead by example and inspire each other to reach for new heights.
- Openness: We are open and honest and share our ideas with care and consideration.
- Growth: We are lifelong learners who aspire to improve each day.
- Innovation: We seek out new ways to solve problems.
- Customer: Our customer is at the center of everything we do. Their success is our success.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
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