Enterprise Partnerships Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Agency Partnerships Team

At Gorgias, partnerships drive over 50% of our revenue, and agency partners are a cornerstone of our ecosystem. We're looking for an Enterprise Partnerships Manager to manage and grow relationships with our most strategic development, digital marketing and e-commerce agencies. This is a high-impact, externally facing role where you'll drive joint revenue initiatives, coordinate sales cycles, and evolve partners from basic referral relationships into fully engaged Gorgias service providers.

You’ll be part of a growing team that plays a critical role in expanding our market reach, particularly through enterprise-level partnerships with large development and digital marketing agencies.

What You'll Do

• Own and grow a portfolio of enterprise-level agency partnerships, focusing on revenue accountability and long-term strategic alignment.

• Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives.

• Coordinate joint sales cycles, working closely with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience.

• Drive partner-sourced and partner-influenced pipeline, actively managing opportunity follow-up and reporting.

• Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks.

• Implement and optimize a revenue-under-management model for key agencies.

• Represent Gorgias at industry conferences and travel regularly (~25%) to key partner hubs like New York and Los Angeles.

Who You Are

• 3 to 5+ years of enterprise partnership experience, ideally with a background in partnerships, enterprise sales, or strategic account management.

• Experience working with or selling into large companies or navigating complex, multi-stakeholder agency relationships.

• A revenue-driven mindset, comfortable tracking pipeline, forecasting, and contributing to sales outcomes.

• Strong interpersonal and communication skills, with the ability to influence both internal stakeholders and external executives.

• Organized and self-sufficient in managing a multi-partner portfolio and coordinating across cross-functional teams.

• Nice to have: Experience in the Shopify ecosystem, working with eCommerce platforms or merchants, or having technical acumen to speak fluently about the Gorgias ecosystem and integration model.

Outcomes You’ll Drive

• Identify, onboard, and grow a portfolio of top enterprise agency partners.

• Increase partner-sourced and partner-influenced revenue through joint GTM efforts.

• Deepen partner enablement and co-selling motions with Gorgias sales and success teams.

• Strengthen Gorgias’ presence in the enterprise e-commerce space via the agency ecosystem.

Perks and Benefits

• 5-week vacation

• Paid sick leave (15 days)

• 6 weeks full remote/year

• Paid parental leave (16 weeks)

• CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• We provide private health insurance and retirement pension

• Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

• Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)

• Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!

Compensation Range: CA$162K - CA$180K