Service Desk Technician

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our GIS/ITS Department is looking for a dedicated Service Desk Technician to join the team.

Position Responsibilities

• Responding to customer support calls, tickets and requests.
• Logging calls and resolutions into our service request system.
• Troubleshooting and resolving hardware, software, and operating system issues.
• Setting up new user accounts and configuring required hardware.
• Creating and maintaining user security and email accounts.
• Configuration, deploying and recycling computers, laptops, and phones.
• Maintaining installation and resolution guides as required.
• Maintenance and support of AV equipment.
• Creating user documents and communication posts for non-technical users.
• Imaging, configuring, and deployment of replacement desktops and laptops to City staff at multiple facilities.
• Update the digital computer Inventory record keeping system as required.

Qualifications

Essential Skills

• Good understanding of desktop/laptop hardware and peripherals, Microsoft Operating Systems, and Microsoft Office Suites.
• Exceptional Customer Service skills.
• Strong analytical and problem solving skills.
• Strong time management and organization skills.
• Desire to work in a fast-paced environment under tight deadlines.
• Ability to learn new technologies quickly.
• Capacity to work independently.
• Sense of humor.
• Excellent written and verbal communication skills.
• Valid driver's license.
• And most importantly, a great sense of humor.

Education

• A+ certification and networking fundamentals.
• A diploma or certificate in Computer Science, Information Technology, or a related field, or a minimum of 3 years of equivalent experience in a technical support role.
• CompTIA A+ or equivalent certification an asset.
• RCMP Security Clearance and a valid Alberta driver’s license are mandatory.

Hours

The standard workweek consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Starting salary $36.11 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

1. To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.

2. Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.

• This posting will be open until a suitable candidate(s) is/are found.

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.