NIGHT MANAGER

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and guest service-oriented Night Manager to join our team.

Salary range: $69,000 - $71,000/year

Job responsibilities include, but are not limited to, the following:

• Manage all Front Office Colleagues on the overnight shift and effectively coach, train, organize and motivate as required.
• Work in conjunction with Colleagues and maintain hands-on involvement in all aspects of the overnight operation, assist where the need is greatest and as required.
• Manage and maintain a secure hotel environment.
• Be fully versed with statutory, fire, legal, health and safety procedures and take control in emergencies.
• Ensure compliance to all hotel policies, standards and core practices.
• Responsible for the financial aspects of the Front Office and perform nightly audits and oversee the Accounts Receivables as well as prepare daily credit limit and cash reports.
• Ensure that all requested reports are completed and submitted punctually and accurately.
• Balance Front Office credit cards and ascertain proper settlement.
• Engage in up-sell and walk-in strategies at the Front Desk.
• Ensure a continuous emphasis and focus on service standards, particularly aligned with FORBES Travel Guide and AAA rating systems.
• Handle guest complaints and performs Duty Manager responsibilities.
• Work closely with Housekeeping, Food & Beverage & all other departments and outside contractors during the overnight shift.
• Be present at the Reception/Front Desk as required.
• Maintain a high level of productivity & cost efficiency within the department.
• Knowledgeable with Front Office Procedures and ensure that all accounting procedures and policies are followed.
• Consistently identify opportunities to improve service standards and Overall Service Experience (OSE) scores for the department and the Hotel.
• Review guest profiles and ensure special requests are highlighted to all relevant departments.
• Assume other ad-hoc duties as may be assigned

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• Previous education or certificate in Hospitality Management and 2 - 3 years of previous experience in a similar capacity within another luxury hotel brand is preferred.
• Technically savvy with high attention to detail.
• Motivational management style with a genuine interest in service excellence.
• Must possess a polished and professional presentation.
• Outstanding guest services skills, sophisticated verbal & written communication skills.
• Strong interpersonal and problem-solving abilities.
• Possession of Food Safe Level 1 and Serving It Right Certificates is required.
• Possession of BC Class 5 Driver's License an asset.
• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Previous experience with Opera property management software and proficiency in Microsoft Window applications an asset.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Physical Aspects of Position (include but are not limited to):

• Frequent standing & walking throughout shift
• Occasional kneeling, pushing, pulling and lifting throughout shift