Technical Service Manager
Quadient
Date: 2 weeks ago
City: Markham, ON
Contract type: Full time
Connect with Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Quadient is seeking a dynamic and experienced Technical Service Manager to lead, inspire, and grow our field service team within Mail Solutions. This role is pivotal in driving service delivery excellence, operational effectiveness, and customer satisfaction while supporting revenue growth and strategic initiatives. As a key leader in our organization, you will guide your team to deliver world-class service that strengthens our market position and enhances client trust. At Quadient, we innovate boldly and deliver with purpose. Your leadership will energize our commitment to EPIC values - Empowerment, Passion, Inspiration, and Community.
Key Responsibilities
We’re redefining customer communications across industries. Our Technical Service Managers are front-line leaders, driving innovation and impact. At Quadient, you won’t just manage teams—you’ll empower them to grow, deliver, and lead with purpose. Come lead with us—and bring The Power of You.
Compensation: The salary range for this role, taking into consideration qualifications and experience, is $75,000.00 - $85,000.00 CAD annually.
Quadient CXM Canada, Inc. and Quadient Canada, Ltd. have standard ranges for all Canadian - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
People. Connected.
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Quadient is seeking a dynamic and experienced Technical Service Manager to lead, inspire, and grow our field service team within Mail Solutions. This role is pivotal in driving service delivery excellence, operational effectiveness, and customer satisfaction while supporting revenue growth and strategic initiatives. As a key leader in our organization, you will guide your team to deliver world-class service that strengthens our market position and enhances client trust. At Quadient, we innovate boldly and deliver with purpose. Your leadership will energize our commitment to EPIC values - Empowerment, Passion, Inspiration, and Community.
Key Responsibilities
- Oversee execution of service activities, including installations, remote/on-site support, customer escalations, and technical training
- Make business decisions using sound judgment to resolve operational challenges and customer issues
- Cultivate a customer-centric culture by nurturing strong relationships and ensuring service excellence at every touchpoint
- Develop and implement regional service programs to increase service revenue and margin
- Manage team operational expenses and parts costs within budget
- Lead, coach, and develop field service personnel with regular 1:1s and ride-a-longs
- Deploy product training, workflow optimization, and performance coaching
- Set up and manage third-party service partners as needed
- Monitor and analyze service KPIs for continuous improvement
- Conduct strategic customer site visits to identify future opportunities
- Promote Sales lead generation and service solicitation programs
- Collaborate cross-functionally with Sales, Marketing, Operations, and Product Engineering
- 20–30% travel to support team development, customer relationships, and field operations
- 10+ years of progressive experience in mailing or related industries, ideally with a field service/technical management background
- Proven leadership in managing distributed teams and driving performance
- Strong communication and collaboration skills across diverse teams
- Operational agility and effective real-time problem-solving
- Strategic mindset with ability to link performance to business outcomes
- Proficiency in Microsoft Office Suite and CRM/reporting tools
- Passion for exceptional customer experiences
- Growth-focused mindset and hands-on leadership style
- Curiosity, agility, and leading by example
- Commitment to continuous learning in service delivery and strategy
We’re redefining customer communications across industries. Our Technical Service Managers are front-line leaders, driving innovation and impact. At Quadient, you won’t just manage teams—you’ll empower them to grow, deliver, and lead with purpose. Come lead with us—and bring The Power of You.
Compensation: The salary range for this role, taking into consideration qualifications and experience, is $75,000.00 - $85,000.00 CAD annually.
Quadient CXM Canada, Inc. and Quadient Canada, Ltd. have standard ranges for all Canadian - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
People. Connected.
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