YCC Controller/Help Desk

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TransitNext M&R is a wholly owned subsidiary of SNC Lavalin O&M. TransitNext has been awarded a 27-year contract to maintain the Trillium Line, the newly extended diesel rail transit system in Ottawa designated as Lines 2 and 4.

Location – Ottawa, ON

Position Summary

• Responsible for the safe operation and control of rail vehicles within the confines of Walkley yard. Including oversight for all DMU movements, enforcement of Operating Rules, adherence to safety critical procedures and monitoring of SCADA, CCTV, safety, and security systems.
• Controllers are required to use various communication technologies including but not limited to radio, telephone, and public address systems to keep staff and the TOCC informed of operational activities. Communicates with DROs and the TOCC with regard to dispatching and receiving trains to and from the mainline. Has the authority to control and manage all personnel and vehicle activity within the yard limits including DMU, maintenance vehicles and track maintenance personnel accessing the track.
• Controllers use the yard control system to route movements in the yard through a desk control console, and monitors activities accordingly. Duties also include monitoring on-time performance and system delays, vehicles, and communicate with DROs as required to help resolve equipment issues and assist in service recovery as needed. Controllers will assist wayside personnel with managing track access including implementation of track authorities as required and be aware of permit status at all times. Required to operate SCADA to monitor and control various information systems, mechanical systems, and electrical systems as part of operating station elements.
• Controllers are responsible for tracking and monitoring delays and other incidents and reporting on these items on a daily basis. Controllers work closely with technical staff to support technical investigations and review system performance on an ongoing basis. They are responsible for implementing safety and hazard controls for other groups and are responsible for interfacing with the TOCC to ensure they are apprised of operating conditions, system issues, and other events. Provides train/track dispatch information to the TOCC and DROs in the event of last-minute changes.
• This position is safety critical. Fitness for duty is a requirement of the position.
  
  

Your Role Within The Team

• Responsible for the safe operation and movement within the MSF by:
• Controlling and directing staff on yard tracks to ensure safe operations.
• Controlling the operations and movement of rail vehicles within the Trillium Line MSF which requires use of the S&TCS control system, SCADA systems, and other computer-based control systems.
• Controlling all MSF switches and train movement including the movement of maintenance equipment.
• Keeping track of incidents and events during system delays, vehicle failures, safety or security events, or other similar scenarios; collaborates to respond to failures and ensure the continued operation of the system and coordinating with field staff, and the TOCC and other internal/external groups to respond to events.
• Use MMPRS (creates work orders) to track incidents reported VIA SCADA and all other sources.
• Controlling the handover/launch of vehicles into service, removal or reduction of vehicles from services, and other train movement activities which require constant communication with the TOCC/DROs.
• Controlling track access by TNext staff and ensure compliance with the Canadian Rail Operating Rules for track access, track authorities, and work zones.
• Utilizing various communication tools (radio, telephone, public address) to keep staff and other stakeholders advised.
• Reporting delays and problems promptly and taking appropriate actions to correct performance and maintain established schedules.
• Provides functional leadership to Vehicle Technicians by:
• Establishing priorities and assigning the work in collaboration with yard/shop supervision to maximize available resources and meet service goals and objectives.
• Participates in daily delay briefings, weekly reviews, after-action reviews, and other similar continuous improvement activities in order to analyze and understand the operational performance issues.
• Supporting and coordinating with TOCC Rail Supervisors to respond to operational scenarios.
• Responding to Technicians questions and/or resolving unforeseen problems as requested:
• Providing leadership and coaching while guiding staff to meet expectations.
• Responding to questions from and clarification to Diesel Rail Operators as requested.
• Maintaining work quality and output by monitoring performance and ensuring that staff perform their duties effectively.
• Completing and submitting appropriate and relevant reports, such as vehicle fault and safety occurrence reports.
• Recognizing, verifying, and correcting potential problems, and recommending corrective action as appropriate.
• Monitors and uses secondary control systems for responding to fault conditions on the Trillium Line by:
• Monitoring SCADA system for critical faults on the system including elevator, tunnel ventilation, fire alarms, and building faults and dispatches staff to respond to the system accordingly.
• Monitoring radio communications, train movements, and system alarms in order to respond to technical faults, failures, or problems and respond accordingly.
• Managing incidents and events during system failures including operation of key safety systems to ensure the ongoing safety of the public.
• Responsible for reporting, investigation, and performance management by:
• Assisting in investigating accidents, incidents, disputes, and disturbances, investigating, and analyzing situations that impact rail service.
• Collaborating with making decisions to alleviate problems that may hinder Trillium Line operation.
• Entering daily rail activities into various systems, databases, logs, and rail operations management information systems.
• Communicating fault conditions to TransitNext Maintenance and follow up on the close out of key technical issues.
• Assisting in the preparation of safety procedures as required.
• Participate in emergency situations involving vehicles, equipment and alperso nelonsite.
• Notify the appropriate persons in the event of an emergency.
• Leads continuous improvement initiatives by:
• Staying current with industry best practices and making recommendations; providing technical support and expertise in the development of various support systems; and Representing TransitNext on a variety of work teams to share ideas and concerns.
• Performs other related duties consistent with the duties outlined above.
  

Why choose AtkinsRéalis as an employer?

Because We Offer

• The opportunity to work on various major projects for internal and external clients.
• An exciting environment where work-life balance is important.
• A wide array of learning and development opportunities.
• Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
• A work environment focused on health and safety.
  
  

The Ideal Candidate

• High School Diploma with a two-year community college diploma in a technical, electrical or computer program or related field. Industry specific experience will be considered in lieu of the latter.
• All candidates must be able to take and pass the following in-house courses (designed by Transit Next Group and Others):
• ORCR (Operating Rules for Capital Railway) SCADA.
• Communications Operations Siemens signaling and Yard Control System.
• Vehicle Familiarization
• Other operational training as required
• Six years’ experience in one of the following areas or a combination of: Canadian rail regulations, rail operations, transportation control, dispatching, or incident/emergency management.
• Demonstrated experience in a high-volume and high-demanding operational environment.
• Demonstrated capability in using computer and communications technology.
• Required:
• Ability to pass a company aptitude test and medical; colour perception, visual acuteness, hearing and impairment screening.
• Ability to manage several different tasks at the same time while directing train movement.
• Exceptional interpersonal and communication skills with the ability to communicate effectively both orally and in writing while working under pressure.
• Demonstrated ability to build trusted relationships and work collaboratively as part of a team.
• Ability to analyze information and make independent decisions during high volume and stressful conditions.
• Ability to work well under pressure with a high level of attention to detail.
• Ability for sustained concentration over an extended period.
• Demonstrated leadership capabilities.
• Ability and willingness to work in a 24/7 operation.
• Able to work overtime and on call when required.
• Ability to sit at desk in control room environment for prolonged periods of time.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation.
• Preferred:
• Knowledge on the following systems: Canadian Rail Operating Rules, CCTV system, SCADA systems, Technical knowledge and adaptability, Vehicle equipment and components, Signal systems and/or operation of track apparatus, Radio communications protocol and emergency response techniques, Dispute resolution techniques, O-Train network, Workplace occurrence and incident reporting.
• Permanent residence is within 1.5 hours of the facility or be willing to relocate at own expenses.
  

Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.

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