Trip Support Specialist - Vancouver or Kelowna

Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one-person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brands—White Claw Hard Seltzer, Mike’s Hard Lemonade, Olé Cocktail Co. and Más+ by Messi—alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane Winery, and CheckMate Artisanal Winery.

The Role

We are seeking a detail-oriented and operationally savvy Trip Support Specialist to join our Flight Operations team. This role is pivotal in ensuring the safety, efficiency, and logistical success of our fleet trips. You will collaborate closely with the Executive Assistant group, flight crews, and the Aircraft Travel Coordinator to support trip planning, flight following, and regulatory compliance.

• Pre-Trip Coordination: From destination research to scheduling and regulatory alignment.
• Flight Planning: Creating operational and test flight plans, managing air traffic control filings, assessing routing and fuel efficiency.
• Permits & Compliance: Handling overflight, landing permits, customs, and international requirements.
• Crew & Ground Support: Booking hotels, coordinating services like catering, fueling, cleaning, and transport.
• Weather & Safety: Monitoring forecasts, briefing crews on NOTAMs, supporting emergency protocols.
• Flight Monitoring: Real-time tracking of aircraft and updating stakeholders as needed.
• Work Schedule: This role is not your typical Monday–Friday, 9 AM–5 PM. Due to the dynamic nature of flight operations, you must be willing to work flexible hours, including early mornings, evenings, and occasional weekends. The ability to adapt to changing schedules and respond to time-sensitive trip requirements is essential for success in this position.
  
  

What You'll Bring

• 2 + years relevant experience including a strong operational background, significant technical knowledge and prior operations experience.
• Experience in Corporate Aviation and Trip Support processes.
• Experience working with flight planning and flight scheduling software.
• Demonstrated strong effective communication in English, influencing and organizational skills.
• Competency in computer-based office/MS systems.
• Working knowledge of applicable aviation regulatory requirements
• Demonstrates knowledge of the content of the Flight Operations Manual, training manuals, Standard Operating Procedures
  
  

Who You Are

• Has strong operational instincts and can anticipate trip challenges before they arise.
• Is proactive and responsive, especially in coordinating with vendors and managing last-minute changes.
• Brings corporate aviation experience, ideally with exposure to international trip support and regulatory environments.
• Demonstrates excellent communication skills, particularly in briefing crews and liaising with internal stakeholders.
• Is comfortable with flight planning software and understands the nuances of routing, fuel efficiency, and ATC filings
  
  

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $80,000 - $90,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

• Company-matched RRSP contributions
• Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• Paid time off
• An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.
  
  

We are growing a lasting legacy in the beverage alcohol industry, with people first. Apply now!

Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada. We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter.

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At Mark Anthony, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft

We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious

We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility

We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive

We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.