Host(ess)

Job Summary


The Head Host role involves being the lead at the door during service, preparing for and ensuring all reservations are seated on time, re-organzing seating plans to ensure effective use of space, and a strong ability to maximize the number of walk-in guests we are able to accommodate at all times. The ideal candidate will have bright, energetic personality and lead the team in welcoming the guests on a positive first note. The Head Host will also handling booking in large party reservations via remote work, clearly explaining the terms and conditions of large party bookings.

Duties

• Review daily reservations and make sure all are assigned to the proper tables.
• Review all daily reservation notes and plan to implement all notes prior to service.
• Ensure the floor is properly set up at the beginning of service, including proper spacing and cleanliness of tables.
• During service be the lead on greeting guests positively and enthusiastically.
• Communicate all pertinent reservation notes to servers such as allergies or special occasions.
• Communicate to servers when tables are needed back well in advance to give the servers time to plan their efforts accordingly.
• Through studious and creative use of our space maximize the number of walk-in guests we can accommodate during service.
• Build and maintain guest profiles via our reservation system.
• Maintain accurate records of reservations and cancellations using our reservation system.
• Via remote work respond to email reservation inquires for parties of 7 - 18 guests, clearly communicating all of our large party terms and conditions.
• Via remote work book in large party reservations as well as respond to other reservation related questions.
• Confirming large party bookings via email 24 hours in advance.
  
  

Skills & Requirements

• Proven experience in a front desk or reservations role within the hospitality industry.
• Strong customer service skills with the ability to handle diverse guest needs effectively.
• Experience with handling booking in large party reservations.
• A well developed ability to adapt, think on your feet, and change any plan at a moment's notice.
• A positive and enthusiastic personality.
• Excellent phone etiquette and communication skills, both verbal and written.
• Familiarity with reservation management software such as Resy or Open Table.
• Ability to work collaboratively in a team-oriented environment while also demonstrating leadership skills.
• Strong organizational skills with attention to detail, ensuring accuracy in all reservation processes.
• Owning a personal lap top is required to be able to stay on top of remote work.
• An iPad to handle remote booking is not required but ideal.