Group Rooms Coordinator

River Cree Resort & Casino


Date: 13 hours ago
City: Spruce Grove, AB
Contract type: Full time
Oversee accuracy of room blocks and rooming-list reservations. Accurately complete the set for all group reservations and concert bookings as per sales agreements. Communicate with Command Center when individual call-in reservation blocks have been set up and are ready for bookings. Enter all group and concert reservation rooming-lists, changes, and cancellations received by email from Event and Marketing Managers. Set-up routing and special requests as appropriate and associated arrival comments for rooming-list reservations. Respond to any challenges found for accommodating rooming requests. Provide completed rooming-list to Event and Marketing Managers and of remaining rooms in each block upon every rooming list entry completion, and update. Distribute daily group cut-off report and work proactively work with management to release remaining rooms in a timely manner. Input and access data in reservation system.

Troubleshoot system interfaces and balance group reservation blocks in appropriate hotel systems as needed.

  • Accurately manage, input, and update all group blocks and group reservations.
  • Answer internal emails and follow Reservations standards.
  • Build group rates in reservation systems and ensure proper flow.
  • Basic entry for concerts in Delphi Hotel and Catering System
  • Advanced usage of HMS Property Management System
  • Advance usage of TravelClick Reservation System
  • Run daily, weekly, and monthly reports (group cut-off, pickup numbers, hotel statistics, forecasts etc.)
  • Attendance Recording & Filing for Reservations Team as needed.
  • All other duties as assigned
  • To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
  • Follow and serve according to Reservations standards for all services provided.
  • High School diploma or equivalent. A college degree preferred
  • Must have prior hotel front desk or reservations experience
  • One to two years of applicable on-the-job experience
  • Proficient in Microsoft Applications word, excel, power point and outlook
  • Ability to verbally communicate effectively with guests and co-workers.
  • Be able to clearly express oneself verbally in the English Language using good grammar, vocabulary, eye contact and a friendly voice inflection.
  • Proven knowledge of proper serving etiquette.


The ability to work a flexible schedule, which may include days, nights and weekends, based on business levels.

WE OFFER

  • A competitive wage and excellent benefits.
  • Shuttle service from West Edmonton location.
  • All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
  • An opportunity to work within a progressive, exciting team environment.
  • An opportunity to work with a skilled Management team.

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