Store Manager

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

ACCOUNTABILITIES:

• Direct all operations of store to meet sales targets and control expenses while maintaining high customer service standards.
• Hire, orientate, train, evaluate, recognize, discipline, Thrift Store employees in conjunction with Community Ministries Director.
• Manage health and safety, labour & employee relations, and other related issues at a store level.
• Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock.
• Plan store layout to attract customers including window displays and merchandise displays.
• Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records.
• Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately.
• Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness).
• Prepare financial and other requested reports to the Administrative Assistant for filing with regional offices.
• Work with Salvation Army agencies to delivery emergency and disaster services as assigned.
• Responsible to plan, organize, direct, and control all store operations.
• Help store associates make connections with the customers and demonstrate a value driven workforce.
• Abide by store policy and procedures.
• Performs other work-related duties as assigned.
  
  

Role Competencies

• Results driven
• Developing direct reports
• Building effective teams
• Managing and measuring work/systems
• Motivating others
• Process Management
• Time Management
  
  

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Community Ministries Director, Corps Officers, other Retail Store Managers and store team

External: Customers, donors, community store partners, general public.

Managerial/Technical Leadership Responsibility

Reports directly to Community Ministries Director

Direct Reports: Sales Associates and volunteers. Responsible for hiring, training, coaching full-time, part-time associates and volunteers. Works with CMD on disciplinary or termination issues. Provides daily direction regarding associate tasks and assignments.

Financial And Materials Management

• Considerable material responsibilities.
• Establish and manage in-store budget within guidelines
• Execute budgetary objectives by attaining sales margins
• Ensure nightly sales are deposited into the appropriate financial institution
• Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.)
  
  

Working Conditions

• This is a permanent full-time position
• Typical retail sales floor environment
• Back room sorting and stock processing with consideration for safety factors
• Frequent exposure to fumes, dust, garbage, and temperature fluctuations
• Flexibility in personal work hours required
• Frequent amount of interpersonal conflict dealing with customers, volunteers, and/or employees
• Work is varied with periods of repetitive tasks
• Attention must be applied for accuracy when preparing financial documentation and staff scheduling
• Would need to be accessible in emergency situations as they arise.
• May be required to work overtime, as needed.
• Work outdoors – rarely.
  
  

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  
  

Alternative combination of education and experience may be considered.

Education, Qualifications And Certifications

• Completion of College Diploma in Business Retail Management or equivalent an asset
• Basic accounting skills required
• First aid training required or willing to learn in-house
• Non-Violent Crisis Intervention an asset
• Working knowledge of Microsoft Office applications
  
  

Experience And Skilled Knowledge Requirements

• 3 years of progressive experience in retail
• Thrift retail experience would be an asset
• Fashion background would be an asset
• Microsoft Office – Excel, Word, Outlook required
• Experience working for Not for Profit/Charitable and retail experience is an asset
  
  

Skills And Capabilities

• Communication, organizational, problem-solving, relationship management, negotiation skills are required
• Attention to details
• Ability to lead and develop a team
  
  

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Compensation

The target hiring range for this position is $44,966.36 to $56,207.96 with a maximum of $67,449.55.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.