Customer Service Representative
The Reynolds and Reynolds Company
Date: 19 hours ago
City: Mississauga, ON
Contract type: Full time

Job Description
We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.
Primary Responsibilities
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.
Primary Responsibilities
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual workload and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth, and development
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- Ability to travel to the United States for additional company-paid training, if offered
- College diploma or University degree preferred
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Referral bonuses
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