Training Specialist 9411-1109

Foilcon


Date: 3 weeks ago
City: Toronto, ON
Contract type: Contractor
HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.

Description

Responsibilities:

Technical

  • Lead and conduct training needs assessment, identifying the needs of all end-users, aligning with OPS Change Management practices.
  • Design a comprehensive curriculum for the training initiative, including all necessary training resources.
  • Provide project management expertise to support initiative/alignment to overall project timelines.
  • Develop training materials for all end-users, including guides, facilitation material, online modules, etc.
  • Conduct evaluation of training initiative to determine required supports for continuous learning.
  • Provide expertise with e-learning authoring tools.

Relationship Management and Communication

  • Collaborate with subject matter experts and stakeholder working groups and project team members to determine training needs/curriculum.
  • Provide leadership and apply knowledge and understanding of adult education theories, principles and practices.
  • Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams
  • Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase
  • Participates in the operation's quality assurance testing and review processes
  • Facilitate and/or support facilitators with classroom sessions (in-person/virtual).
  • Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution.

Skills

Experience and Skill Set Requirements

Adult Education Experience:10 points

  • Knowledge of adult education theories, principles and practices
  • Experience facilitating adult learning programs using a variety of learning delivery methods.

Training Specialist Experience:45 points

  • Leading and conducting training needs assessment, identifying the needs of all stakeholders.
  • Designing a comprehensive curriculum for the training initiative, including all necessary training resources.
  • Developing training materials for all end-users, including guides, facilitation material, online modules, etc.
  • Conducting evaluation of training initiative to determine required supports for continuous learning.
  • Planning and project management methodologies to conduct training programs design and development projects
  • Monitoring progress, resolving problems, and reporting regularly to I&IT management and clients' decision makers.

Business & IT Knowledge:15 points

  • Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.
  • Knowledge and experience with the following: Digital Service Standard, Ontario Design System, Service Design Playbook, OPS Change Management practices
  • Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.

Relationship Management:30 points

  • Strong leadership and people management skills and experience
  • Exceptional analytical, problem solving and decision-making skills to analyze and identify learning needs
  • Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
  • Proven troubleshooting and critical thinking experience
  • Demonstrated ability to apply strong listening skills to facilitate issue resolution
  • Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
  • Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
  • Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  • A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

Must Haves

  • Experience facilitating adult learning programs using a variety of learning delivery methods.
  • Developing training materials for all end-users, including guides, facilitation material, online modules, etc.
  • Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.
  • Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.
  • Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
  • Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships

Nice To Have

  • Knowledge of adult education theories, principles and practices

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