Care Coordinator

Independent Respiratory Services (IRS), a subsidiary of Air Liquide Healthcare Canada, is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996. We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care.

Our operations are clinic based with over 35 locations across the province of BC that also facilitate the respiratory therapy needs of people in all areas around these locations.

How will you CONTRIBUTE and GROW?

IRS is currently recruiting a highly energetic and motivated Care Coordinator for our Prince Rupert location. The Care Coordinator provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence.

• Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Provides information/literature to prospective clients.
• Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
• Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.
• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.

Here is what you will need

• College Certificate/Diploma or Equivalent
• 1-2 years of experience in a Call Center or in Office Administration
• Computer literate in Microsoft Office and Google Suite, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.

Here is why you should join

• Competitive total rewards: Salary, bonus, flex benefits & pension plan
• Growth opportunities: Upward mobility, career progression, and tuition reimbursement
• Work/life integration: From standard hours to personal time off
• Inclusive workplace: Bring your whole self to work as you learn and grow
• Meaningful work: Do work that matters
• Global collaboration: Collaborate near and far by being part of a global leader
• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Air Liquide Healthcare provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent