Customer Service Representative
New Era Technology NZ
Date: 7 hours ago
City: Quebec City, QC
Contract type: Contractor

Back to jobs
New
Customer Service Representative
Quebec, Canada
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
New Era Technology Offers
Customer Service Representative – inbound calls – Group Savings & Retirement sector. With attentive listening, professionalism, and the ability to build trust, you will deliver a high-quality, personalized customer experience. Are you driven to understand customer needs, provide tailored solutions and best advice to exceed expectations?
We are seeking bilingual, passionate individuals committed to best customer experience practices. No sales or solicitation required. Your career with i3 Vision, under an insurance client contract, begins with a five-week paid training, including full access to a trainer and coach to guide your development.
Hierarchy
PRIMARY DUTIES:
EXPERIENCE: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; hands-on experience with ticketing systems and high-volume call handling is a significant plus.
LANGUAGE SKILLS: Fluent in French and English (spoken and written).
QUALIFICATIONS: Excellent communication skills, active listening, customer service experience, problem solving abilities, time management, computer literacy, teamwork
PHYSICAL DEMANDS: Being able to work sitting down for a long period of time and being able to type at least 30-40 words per minute
WORK ENVIRONMENT: Remote
EXPECTED HOURS OF WORK: 37.5 hours/week — Monday to Friday, day/evening shifts (8 AM–8 PM rotation; overtime possible)
TRAVEL: None
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
Create a Job Alert
Interested in building your career at New Era Technology? Get future opportunities sent straight to your email.
Apply for this job
indicates a required field
First Name*
Last Name*
Email*
Phone*
Location (City)
Resume/CV*
Attach
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Are you in a commutable distance to Quebec City, Canada?*
Select...
This role requires professional proficiency in both English and French. Are you proficient in both languages (able to speak, read, and write professionally*
Select...
Does the pay range of $20 to $22 match your expectations?*
Select...
This role requires a criminal and credit background check as part of the hiring process. Are you comfortable with this?
Select...
Are you currently based in Canada?*
Select...
Powered by
Greenhouse
Read our Privacy Policy
New
Customer Service Representative
Quebec, Canada
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
New Era Technology Offers
- Full Benefits
- Medical
- Dental
- Vision
Customer Service Representative – inbound calls – Group Savings & Retirement sector. With attentive listening, professionalism, and the ability to build trust, you will deliver a high-quality, personalized customer experience. Are you driven to understand customer needs, provide tailored solutions and best advice to exceed expectations?
We are seeking bilingual, passionate individuals committed to best customer experience practices. No sales or solicitation required. Your career with i3 Vision, under an insurance client contract, begins with a five-week paid training, including full access to a trainer and coach to guide your development.
Hierarchy
PRIMARY DUTIES:
- Respond to participant inquiries about their employer-sponsored savings and retirement plans.
- Assist clients with transactions (withdrawals, deposits, retirement rollovers).
- Provide general information about the organization.
- Refer clients to specialists when needed.
- Receive, understand, resolve complaints, and offer solutions.
- Provide support and guidance while complying with internal policies.
- Perform additional related tasks as assigned by the Service Manager.
- Maintain strong client relationships through follow-up.
- Identify and suggest improvements to enhance our services.
- Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.).
- Excellent interpersonal and communication skills
- Analytical thinking, initiative (Passion)
- Compliance with standards and deadlines (Respect)
- Protecting confidentiality (Honesty)
- Attendance and punctuality (Respect)
- Quality-focused, responsible, organized, able to prioritize (Engagement)
- Team player (Collaboration)
- Financial or savings product knowledge is an asset
EXPERIENCE: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; hands-on experience with ticketing systems and high-volume call handling is a significant plus.
LANGUAGE SKILLS: Fluent in French and English (spoken and written).
QUALIFICATIONS: Excellent communication skills, active listening, customer service experience, problem solving abilities, time management, computer literacy, teamwork
PHYSICAL DEMANDS: Being able to work sitting down for a long period of time and being able to type at least 30-40 words per minute
WORK ENVIRONMENT: Remote
EXPECTED HOURS OF WORK: 37.5 hours/week — Monday to Friday, day/evening shifts (8 AM–8 PM rotation; overtime possible)
TRAVEL: None
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
Create a Job Alert
Interested in building your career at New Era Technology? Get future opportunities sent straight to your email.
Apply for this job
indicates a required field
First Name*
Last Name*
Email*
Phone*
Location (City)
Resume/CV*
Attach
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Are you in a commutable distance to Quebec City, Canada?*
Select...
This role requires professional proficiency in both English and French. Are you proficient in both languages (able to speak, read, and write professionally*
Select...
Does the pay range of $20 to $22 match your expectations?*
Select...
This role requires a criminal and credit background check as part of the hiring process. Are you comfortable with this?
Select...
Are you currently based in Canada?*
Select...
Powered by
Greenhouse
Read our Privacy Policy
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resume