user support technician

Overview

Languages

English

Education

• Bachelor's degree
  
  

Experience

1 to less than 7 months

Hybrid

Work must be completed both in person and remotely.

Work setting

• Willing to relocate
• Private sector
  
  

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  
  

Supervision

• No supervision responsibility
  
  

Experience and specialization

Computer and technology knowledge

• Internet
• Wireless networks
  
  

Additional information

Transportation/travel information

• Willing to travel
  
  

Work conditions and physical capabilities

• Manual dexterity
• Attention to detail
  
  

Personal suitability

• Client focus
• Honesty
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
  
  

Other Benefits

• Free parking available
• Team building opportunities