Bilingual Dispatcher

Bilingual Dispatcher

Part-Time (~20hrs/week)

Remote (Eastern/Atlantic Time Zone)

Who we are…

At EastGen we are an industry leader, best known for advancing the dairy/beef industries through our unmatched genetic innovation, leading-edge technology, and advanced reproductive solutions. As a farmer owned organization, we are accountable to farmers first; treating our customers with respect and integrity is the foundation of our business. The true secret to our success is our people – we aspire to have the best-trained and most knowledgeable team members in our industry. Our 120 team members proudly serve our customers across Ontario and the Atlantic provinces.

What you’ll do…

We’re currently looking for a Bilingual Dispatcher to fill a current vacancy on our team. In this role you will work closely with our customers to receive their service requests and dispatch an available technician to the appropriate farms in an efficient manner.  

This position could be based from our offices in Guelph, in Kemptville, or remotely within an Eastern or Atlantic time zone.   You will work part-time on a rotational schedule, including alternating weekend shifts. Hours of work are generally from 6:00am-11:00am EST. Hours of work may vary but are expected to be approximately 20 hours per week.

Your key responsibilities include:

·        Answering incoming calls and voicemails, from EastGen customers

·        Confirm all required and relevant details for services

·        Dispatch information to appropriate district technician(s)

·        General administration support for call center

Who you are…

You thrive in a fast-paced and high-pressured environment, where you can balance multiple simultaneous customer requests. You create positive customer experiences through a friendly demeanor and high attention to detail.  Ideally you will bring the following skills and abilities to this role:

• Fluent in French and English
• Excellent verbal communication skills and customer service abilities
• Effective organizational and time management skills
• Strong computer skills and comfort learning new technologies
• Ability to work independently and as a member of a remote team
• Proven problem-solving abilities
• Knowledge of the Artificial Insemination (AI), Dairy/Beef industries is an asset

Why you want to join our team…

• Challenging and meaningful work
• A positive, collaborative team culture
• Corporate discount program
• Corporate clothing allowance
• Recognition rewards program
• Opportunities for learning and development
• Estimated compensation is $22-27 hourly, approximately 20 hours per week. The final compensation offer will be determined by your skills, experience, and qualifications.

Don’t meet every single qualification listed? No worries! If you are enthusiastic about the role and believe you can contribute to our team, we’d love to hear from you anyways. Please apply by visiting the EastGen website.

EastGen is dedicated to creating an inclusive and accessible work environment. We welcome requests for accommodations throughout our recruitment process that will enable you to participate fully and barrier free. Please contact [email protected] to discuss your unique needs.

We thank all applicants for applying for this position, however only those considered for an interview will be contacted.