Customer Service and Administrative Support Representative

The YMCA of Southwestern New Brunswick is working hard to address the critical issues facing the region; the health crisis, population decline, youth outmigration and child poverty. At the Y, we strive to build a diverse and inclusive community where each person is valued for their unique perspectives and contributions.

The Y offers a diverse set of programs at 19 locations in the city and surrounding municipalities. We are a community of 450 employees and 500 volunteers. If you don’t have a Y story yet – now is your opportunity to get involved. We invite you to see what the power of belonging can do for you, your career and your community.

The Opportunity

As a Customer Service and Administrative Support Representative, you will be the first point of contact for customers, members and visitors. You will deliver high-quality experiences to customers, members, and visitors by being an information source about the programs and services, including rentals the Irving Oil Field House offers.

Responsibilities

• Greet, converse, and provide exceptional Y experiences to members and visitors.
• Understand all programs and services the YMCA of Southwestern New Brunswick offers.
• Build relationships with members and participants to engage and connect them to the Y’s program and services.
• Ensure all members adhere to the Member Etiquette and the Y’s Values.
• Ensure delivery of YMCA-Service that Shines standards in daily interactions with visitors or members. Including supporting them through membership applications, program registrations, processing payments, member orientations, facility tours, answering incoming calls, emails, and questions, resolving member concerns and ensuring all areas are safe and clean.
• Create bookings for rentals and take payments for bookings/rentals within prescribed processes.
• Assist in completing administrative and communication tasks as directed by the Supervisor of Membership and Manager of the Field House.
• Assist with rental tasks including adding and adjusting rental permits.
• Set up for rentals, including multi-purpose room, birthdays, soccer nets, and more.
  
  

Skills And Qualifications

• Previous sales or customer service experience is an asset.
• Excellent written and oral communication skills.
• Computer experience working with Microsoft Applications.
• Strong work ethic and excellent organizational skills.
• Ability to work a flexible schedule, including evenings and weekends.
• First Aid/CPR certification, or willingness to obtain.
• Employment is contingent on having a clean Criminal Record Check.
  
  

What We Offer

• YMCA membership
• In-house training and professional development opportunities
• Personal “Y Day”
• Competitive compensation package, including benefits and pension plan
• Opportunities for career growth
• Opportunities for cross-training across departments
• Paid job-related certifications (i.e. First aid/CPR)
  
  

We ask qualified applicants to submit their cover letter and resume. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.