Human Resource Generalist (HRG)

MINIMUM EDUCATIONAL REQUIREMENTS:

• Bachelor's degree in human resources management (or related field) with continued education in the field of Human Resources (HR)

SPECIAL TRAINING:

• Privacy training for health care settings provided

MINIMUM EXPERIENCE REQUIREMENTS:

• 3-5 years in the field of HR management

• HR experience in the health care sector an asset

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):

Corporate Knowledge

o Demonstrates knowledge of corporate purpose, mission, values, business definition, key objectives, current corporate goals, and programs and services.

o Demonstrates knowledge of privacy legislation as it pertains to both health care and business operations, as well as internal knowledge of privacy policies and procedures

o Demonstrates knowledge of Occupational Health and Safety (OH&S) and Infection Prevention and Control (IPAC) policies and procedures

o Demonstrates knowledge of Employment Standards (Alberta) affiliated legislation, including Human Rights

• Knowledge and expertise in HR best practices, policies, and procedures

• Significant knowledge of full-cycle HR processes with skills in performance evaluations, conflict resolution, negotiation, employee motivation, and other related skills

• A strong understanding of current regulations and trends in HR

• Excellent judgement, problem-solving, and decision-making skills

• Excellent mediation and conflict resolution skills

• Proficient in MS Office and use of general office equipment

• Working knowledge of HR metrics, data analysis, and reporting

• Excellent emotional intelligence (EI), team building, and interpersonal mediation skills

• Effective communication skills (written, oral, auditory)

• Ability and desire to:

o Foster a positive work culture through consistently demonstrating the corporate purpose, mission, values, business definition, key objectives, and current corporate goals

o Work effectively under minimal supervision and in a fast-paced environment

o Work collaboratively to consider issues from many perspectives and resolves issues appropriately, engaging in crucial conversations as necessary

o Contribute to the success of the team by engaging in solutions-based thinking and discussions

o Interact with healthcare professionals, clinical and administrative staff, and the partners/board, as necessary

o Maintain a high level of confidentiality

o Learn and apply new knowledge and software within the workplace

CERTIFICATES, LICENSES, REGISTRATIONS, EMPLOYMENT CHECKS

• Police Information Check upon hire and as requested

RESPONSIBILITIES & ACCOUNTABILITIES:

I. MAIN FUNCTION(S):

The Human Resource Generalist (HRG) is the backbone of our most vital asset – our people! Reporting to the People & Culture Manager (PCM), the HRG is responsible for ensuring our team is comprised of humble, hungry, and smart individuals by supporting management in hiring, training, performance management, and advisory services. The HRG oversees the onboarding of new employees, training regarding policies and procedures, and advises employees and management. The HRG will be well versed in the laws, regulations, and best practices related to hiring, onboarding, training regarding policies and procedures, performance management, and termination of employees and is able to coach managers effectively in these areas.

II. POSITION DUTIES AND RESPONSIBILITIES:

• Leadership

o Creates strong synergies between all business units, promoting corporate culture through team building and collaborative techniques

o Responds to patient and staff concerns, escalating when necessary

o Maintains professional and technical knowledge by attending meetings, educational workshops, and establishing professional networks

o Identifies and recommends continuous improvement initiatives and risk mitigation strategies to achieve operational efficiencies and support quality performance

o Participates in legislative requirements

• Directs, and coordinates HR business unit activities in alignment with the vision, goals, and objectives of the company including:

o Ensures the development and maintenance of human resource strategies

o Implements and administers employee policies and promotes positive employee relations

o Monitors performance-related issues and implements changes that can increase productivity

o Provides recruiting, screening, assessment, selection, and onboarding support to managers

o Maintains personnel records, including learning and development records and credentials

o Develops a sound plan of organization, regularly evaluating business unit performance, and adjusting plans and/or performance as needed

o Establishes, improves, and maintains policies and procedures

o Manages termination-related matters and prepares termination and severance letters

o Develops training and provides support to management and employees

o Establishes and monitors key performance indicators (KPIs) for business unit and contractors

o HR management, including executing and terminating agreements, and holding vendors accountable to agreements and human resources strategies

• Payroll and Benefits Administration

o Assists in the proper setup of staff in the payroll system for time reporting and payroll administration as necessary

• Project Management and Participation

o Supports projects related to human resources through leadership and/or participation as appropriate

ALIGNMENT WITH GROUP23 PURPOSE AND CORE VALUES:

Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!

Group23 does not consider itself just another sport medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sport medicine at Group23 can and will be done better than anywhere else in the province.

• Mission: “To be Alberta’s premier sports medicine destination offering the most comprehensive, innovative, and evidence-based care”
• Purpose: “We deliver positive healthcare experiences and empower individuals to rise above injury and back to movement”
• Brand Promise:

o Elite Sports Medicine

o Premium Experience

o Empower to #RiseAbove

• Core Values:

o We are of service

o We take pride in what we do

o We get better everyday

o We are humble, hungry, and smart

III. REPORTING RELATIONSHIP:

Consultation with the PCM must occur when:

• Development and/or implementation of initiatives indicates potential exposure or risk to G23 that exceeds acceptable levels, even when mitigation tactics have been considered
• A notable change to direction, strategy, or key initiative which will impact market alignment, patient or operational outcomes, or financial position
• Anything that may have significant public consequences or interest (e.g., media attention, etc.) that a reasonable person would expect the Chief Operating Officer (COO) to be informed

IV. OUTCOME MEASURES:

• Employee satisfaction
• Employee retention
• HR Compliance and risk reduction

V. OTHER: (e.g., physical requirements, etc.)

• Private employee and contractor interactions via in person (1:1 in office) or via virtual meetings
• Prolonged use of computer screens and keyboarding